Purchased a pair of shoes for my grandson for the start of term September 2021, as of now at February half term these shoes have come apart at the front of the shoe, which are not now waterproof, disappointed as they are supposed to have a 12 month indestructible guarantee.
March 2022
I returned the shoes I ordered on 22nd September via their Hermes returns, and now 8th October, I still haven't received a refund.
March 2022
Awful service, took money quick enough for next day delivery but never dispatched shoes until asked for order to be cancelled as not received. Lied and said they refunded postage charge, ignored receipt of returned goods until chased up and now waiting for a refund which will probably never arrive.Poor excuses for poor... read full comment
