December 2023 by Mark Peacock
Great produce. Store in a great location
December 2023 by Alan Lea
Good place to shop, high quality
October 2023 by Stuart Tiger
Been shopping and enjoying M&S food for a long time.I recently purchased 2 loose ornages which were extremely dry inside...this also occurred when I'd bought grapefruits not 2 weeks prior.I thought I mention this to customer services. I wasn't looking for a refund.I began speaking informing Alison of dry oranges and she shut me down with - if you havent got your receipt and the food I can't refund you. I politely asked if it would be OK if I could finish my sentence. Again Alison rudely said no receipt no food / no refund.I politely said I'm not after a refund I just wanted to make you aware the ornages are not fit for eating....I then mentioned the grapefruits 2 weeks earlier...Alison then informed me perhaps I should shop at Tesco......You could of knocked me over with a feather...other shoppers waiting for customer services couldn't believe what the store manager had said....What has gone wrong with British management?????This was utterly appalling behaviour by someone who's meant to be a role model and set examples for other staff members.I did actually do my weekly shop at Tesco I felt utterly appalled and dispirited by Alsions derogatory remark of go and shop at Tesco.You have lost an extremely loyal customer. I've shopped here for years - I can safely say I will not return to M & S.
August 2023 by Michael Jones
Very good produce, recomended.
July 2023 by Jay
Terrible experience, had some woman outside shouting right in front of the store blocking the way in, i?ve been here, at least 100 times but this time the store absolutely stunk of urine, the selection on Arthur on this day was just awful. The shelves were not stocked properly. There was food on the floor, in the end, I found something I wanted and made my way towards the tills and out the store, as I was leaving a rather large female member of staff was saying thank you for coming, Have a nice day to everyone, I thought this was lovely and then when it came to me and my mum she completely ignored us and the moment we walked past her, She started saying it again to everyone else, I was in complete shock, absolutely disgusting behaviour and from M&S of all places?!! I?ve had great experiences here, but clearly recently the standards have been let go.
July 2023 by Graham Lloyd
Only small but has all we want!!
July 2023 by Jake
Walked in and I was immediately disgusted with the smell of urine in the shop, however, I needed some essentials so I got what I needed and went to the self-service checkout upon leaving a member of staff was being polite and saying thank you have a nice day to several members of the public. Every single person she said that to, and when I said thank you, she completely ignored me and looked away, this kind of discrimination in 2023? Ridiculous, I won?t be coming back here, until that member of staff is fired, and the store has been cleaned unacceptable and from M&S ??
April 2023 by Deepa Jadhav
Like their fresh bread and cafe
January 2023 by Colin Lovatt
Got some chicken and stuffing slices reduced with yellow label on assuming they would be in date until the end of that day. Got home checked the date and it went out of date the day before so had to bin them. Surly it?s illegal to sell out of date food ?
January 2023 by Colin
Got some chicken and stuffing slices reduced with yellow label on assuming they would be in date until the end of that day. Got home checked the date and it went out of date the day before so had to bin them. Surly it?s illegal to sell out of date food ?
December 2022 by Rich P
Love this shop, great parking facilities, superb food and wonderful helpful staff.I must say that Robbie and the other lady who work on the bakery (sorry just can't think of your name) are amazing, friendly and helpful. Jill at the self service is always chatty and helpful as are pretty much all of the staff there - it really is a very friendly shop to buy from, almost to the point where it feels like a small family run business.Well done M&S for creating such a lovely place to shop.
November 2022 by Rebecca Lloyd
I went to M&S Broughton today and had a fantastic experience which deserves a review. I was struggling round the store with a buggy in one hand, basket in the other just about to go to the till and a member of staff came over and asked if he could take my basket to the till for me. I didn?t get his name but I really appreciated the help and the fact that this member of staff went above and beyond to help with my in store experience. Then at the till I?d accidentally got the wrong products for a special offer. Two members of staff helped me get a refund for the products in the offer and change them for the right products for the deal. I really appreciated the support and will definitely be coming back. Thank You to M&S Broughton!
August 2022 by Victoria Stenton
Jill on express tills was very helpful and assisted when purchasing vouchers.
July 2022 by Ray von der Fecht
M & S would normally be our go to place for some quality dining treats, however, we have been disappointed several times recently by the product quality and particularly the 'use by' dates.In our recent shops we found many 'use by' dates were either the same day or following day, which is OK if you intend to eat almost immediately, but useless if you are e.g. planning for the weekend.If the date has already been reached they should mark the item accordingly and clearly so customers are not disappointed (do we have to check every single item? - I guess so!).We also found during as recent visit every large size pack of potato salad was not sealed, the film tops were clearly loose and open. Why was this not picked up by the 'quality' supplier or at least somewhere in the delivery chain?M & S Food have a place in the market which has been achieved through premium quality and service over many years, if a little expensive. I'm starting to feel they may be expecting too much from their previously loyal following..Note - Staff have always been and still are great!
June 2022 by jess malpass
Awful customer service. I click and collected a parcel to my local M&S Foodhall and the bedding I ordered was filthy as a result of the packaging being ripped. I spoke to M&S customer services online and was advised to return it to any M&S store by showing my online returns barcode. However, when I arrived at this M&S I was told that they couldn?t accept my return without the original parcel bag it came in (in a very patronising manner). I was told that I couldn?t return the item to any M&S Foodhall without the packaging and alternatively, would need to go to an M&S with a home section - I was actually specially told to go to M&S in Chester as this is the closest (outrageous as i live an hour away). I left and spoke again to M&S customer services online who confirmed that I could take my return to any M&S Foodhall without the packaging as long as I had my online return barcode. Therefore, I tried my local M&S Foodhall and they accepted it no problem with no questions asked. I was clearly lied to by the staff in this M&S and if I had believed them it would have cost me a trip to Chester just to get an item returned which was damaged by M&S themselves. Need a good lesson in customer service and the rules that apply in all M&S stores to stop wasting customers time and money!
