February 2024 by Tina Wales
Went to Caerphilly today ,staff really unhelpful. Product wanted was on the wrong shelf and wrongly priced., wanted a new oven ,didn't have the one on display, but had 2 wrapped .didn't want to unwrap to show me.we left with our nearly £ 300 still in our pocket .
February 2024 by Karen ,
Quick easy and aplenty of choice
February 2024 by Jackie Bryant
OK but no wall paper .
February 2024 by Bradley Milton
My cousin Thomas works her good shop
December 2023 by Alan Brook
Using the Click and Collect was very easy, I picked up my purchase within 30 seconds of entering - after having ordered it only about an hour before. Staff were fantastic when I asked about an obscure on-sale item I'd seen online, which they only had two of, and helped find it!
December 2023 by Angie Hauxwell
Used the shop today .With 3 staff members at the till.Female that looked incharge was blunt and unhelpful.Younger Female that was on the till refused to collect an item.And said she was not allowed.Then the older Female sent a young chap that was quite pleasant.To help us. Over all wouldn't use again unless desperate.We then asked for a type of wood
December 2023 by Rob Meiklejohn
Went through the >20min phone call questionnaire to book a designer. Designer didn't make the pre-arranged phone call to us and didn't turn up on the date booked for the home appointment. Didn't bother contacting us to tell us they couldn't make it. Emailed Wickes to enquire into what's happened, they haven't responded a week later.Doesn't bode well for a kitchen refurb if they can't even get the beginning right. We'll be going elsewhere.Update: a staff member at the store rang me after I posted this review to apologise for the unattended appointment. They explained that the designer that was booked to me no longer works for Wickes and was mistakenly appointed due to a "glitch" in the software. Although I do appreciate the time taken to apologise it also shows that Wickes may have more problems that run deeper than it first appears
December 2023 by mark walters
Don't buy a kitchen, they will not fix installation faults when still under warranty. Go to IKEA, good warranty, and they don't argue just fix and replace.
December 2023 by David Nash
You will find most diy items in stock
November 2023 by Kieran Matthews
Awful experience. Never purchase a kitchen or bathroom from wickes. My design was messed up. I had to return the items myself by hiring a van and pay for items incorrectly added in the first place. All they can offer is a £250 "good will gesture" and if I want to dispute to see a 3rd party. Do not use wickes
October 2023 by Ratchet Clank
Good place to call for your DIY project needs
July 2023 by Matthew Gladwyn
Visited today to purchase a load of laminate flooring, lady at the counter was super helpful, arranged delivery for tomorrow, what more can you ask, oh and totalled about £80 cheaper than b&q so bonus
April 2023 by Russ Harp
Visited The Caerphilly store tonight 27/04/23 at 7-20pm.Outstanding service by all members of staff. All Happy to help after asking if a certain item was in stock. Dealt with very professionally. More than happy with the service I received.Young lad helped with taking bulky item to my Car too.Cheers ?
April 2023 by Gareth Thomas
Excellent place for all your building and DIY needs
February 2023 by kevin alderman
Ordered a kitchen February 2022 got told it would be fitted July but the fitter had other ideas told me November then December then can't fit you in until 2023 I asked why he could not fit and was told he had a lot of work coming in that he been tendering for . Absolute shambles ended fitting it myself for xmas 22 .But I must add the lady in wickes the kitchen coordinator was very good and solved any issues we had .