February 2024 by Cath Morgan
Shocking pharmacy! Did not deliver vital medication to my elderly mother because they were waiting on some items that had not been ordered by them before sending the vital meds out. Person on the phone was very rude to my mother. Have spoken to the receptionist at her GP?s who has now offered another pharmacy and was disgusted with their behaviour.
February 2024 by Mrs MP
I moved to the area 12mth ago and went from using NHS ENGLAND app - super fast prescriptions process to- dark ages of this pharmacy. My experiences with this pharmacy have never wavered from rude to blatant couldn?t care less- ignorant staff.I had the misfortune, once again to go collect a prescription for my husband on my day off today. The ?assistant? with glasses, light brown shoulder length hair in her early 50s was very dismissive, quite rude, no greeting, no manners, no customer service that I?ve ever been trained/involved in and I work for the NHS..This assistant advised me, after an eye roll, ?she?d have a look?.. she also took my owed slip ( that is a regular occurrence) yet never advised me if I?d have to wait/ she would check? No communication at all!She then produced a packet which clearly wasn?t the regular script for hubby, I simply pointed that out and I couldn?t believe I was met with such resistance/ disrespect and hostility. This was around 9:10am! So god help customers this afternoon!I let her know I would call my husband and ask as I stepped aside, informed my husband I?d encountered rude behaviour and zero effort of customer service and only after my comment was she polite and said hello to the next customer waiting. I did mention to him, shame couldn?t have extended that courtesy to me.This lady is not the only assistant that is regularly rude and I blame the management for not grasping the fact their staff are continually rude/ offensive and disrespectful on a regular basis, enough to force them into action and provide additional training on manners, customer service.The only reason I?m not raising it with management is because I believe, after reading the copious amounts of bad reviews, they?ve had ample opportunity to take action already and obviously haven?t! Behaviour breeds behaviour and this pharmacy have a very toxic culture within staff/ customer relationsPharmacies are regulated/ Governed Gpc and are accountable whatever the reason for their actions on a service they provide. I?ll pop onto their website.If everyone moved to - have prescriptions home delivered by the multiple pharmacies offering these services, these unhelpful rude disrespectful staff would be out if a job. I think they are either too dumb or too blind to see that the customers are the reason they have a job!I?ll be switching pharmacies and I?d advise others to do the same.The staff need an overhaul of training to include customer services, manners, respect for starters.. it makes me now wonder if all training is up to date in line with policy?? I only gave 1 star as there wasn?t a 0 option
January 2024 by Sajid Ramzan
Really difficult to get through and always long queues in the pharmacyStaff are nice and always helpful but they seem to be under extreme pressure and have no systems or support in place
August 2023 by Charlotte Jones
So helpful when no other pharmacy in the area had my medication in stock. Really friendly.
July 2023 by Hannah Elliott
No point having a phone if you don?t answer it. Standing in the queue today and the staff were enjoying a lovely natter whilst ignoring me AND the phone. I have rang pretty much for the last day and no answer. Not the best customer experience but that doesn?t seem important for the ladies here who (when you eventually get seen) are generally glum, abrupt and disengaged.I am at the chemist because I?m unwell - I don?t want cheering up but I wouldn?t mind the person serving me to not make me feel like a total inconvenience.
July 2023 by Mark Williams
Sadly this pharmacy appears to be very disorganised so if you use it expect to be frustrated and allow plenty of time. Use it too often and you will need blood pressure meds! On a serious note can the manager please seek advice from experts to make the business more efficient and, as a consequence, improve the customer experience.
July 2023 by Rosemary Griffiths
Rude, unwelcoming, don?t answer the phone, very abrupt and quite nasty if you challenge what?s in you prescription. Always a queue out the door, it?s like they don?t care or want your business! Enter at your own peril.
July 2023 by Enfys J
Has some supply issues and lines can get really long. But the staff are lovely and are always aware of how busy it is to advise you.
April 2023 by Amanda Jones
Absolutely disgusting service! Phoned to order my repeat prescription 7 days in advance. Pick up my prescription, get home and my blood thinning medication is not in there. Nothing I can now do as it's 6pm. I call the Chemist the next day, may I add 41 times I have had to call as they were not answering their telephone only to be huffed and puffed up by the customer service advisor basically telling me it's my fault, I should have picked up my prescription earlier than 5:30pm as my blood thinners were out of stock, so they could have got from somewhere else if they had known I had run out. Sorry I think giving you 7 days notice is fair game and I also work full time take some responsibility for your mistakes apologise and be done do not put the emphasis back on the customer when they have no control. Will be changing my chemist.
August 2022 by Lyndsey Williams
My grand daughter is visiting from Exeter and she has developed an ear infection. Chappell liaised with her GP to organise a prescription for her. They could not have been more helpful or supportive.
June 2022 by Tony Cardall
Lovely people and it used to be my chemist of choice but, my goodness they are slow. There is something fundamentally wrong with their procedures. The queues for prescriptions has to be seen to be believed. I?m sure that if they didn?t provide an essential function they would have gone out of business long ago. You have to feel sorry for the staff, it must be awful working there. Come on Chappell. Get yourselves sorted!
June 2022 by Barry Jay
Used to be a good pharmacy but now too unreliable. Frequently closed when they advertise as open, no information given. Reluctantly will have to use another, hopefully more reliable, pharmacy.Staff have always been polite and swift, when open.
May 2022 by rhiannon jones
Sadly, after being a loyal customer for nearly 30 years, I would no longer recommend or use this pharmacy. I fully appreciate the additional strain of a pandemic but as an NHS worker myself, I still expect accuracy and a timely service for my repeat prescriptions. I have not had good service for some time. I called 60+ times this week and still no-one answered. Woeful.
May 2022 by Luke
This pharmacy doesn?t realise that it is proving a vital service to the community. I am regularly going extended periods without medication because everybody that works at the pharmacy has to take their lunch break at the same time meaning that the whole service has to be shut down for key periods during the day. It?s really not suitable for people that work normal jobs and can only take time on their lunch break to pick up medication.Often you?ll find the staff here gossiping and moaning in front of customers resulting in an inefficient service meaning that if you work normal hours you?ll struggle to pick up your prescription in a reasonable and timely manner.
December 2021 by Victoria Shaw-Jones
Absolute shambles, never had the correct prescription on time in the last year.Today after waiting in the queue for 20mins myself,the queue was told no one else would be served as it was lunchtime, an elderly lady in front of me ,whom had been waiting an hour and a half in total mentioned how long she'd been waiting, and was rudely told that they don't have the staff, more cuts are being made and there's nothing they could do.. the poor woman was second in the queue and got spoken to so rudely in front of everyone and turned away IT WASNT EVEN 1230 (LUNCHTIME) ! Absolutely disgusting !
