November 2023 by Alice Giddings
I phoned up to book an appointment for a take off and got told I didn?t need to book for that so turned up to then be told they didn?t have space. I told them that whoever I spoke to on the phone told me I didn?t need to book for a take off and then they said they?d fit me in which was good of them to do.However when I was in there the was one customer asking to have all her nails re done as she didn?t like the finish, a few customers waiting over half an hour even though they had appointments and then one customer even got turned away although she had an appointment.The staff are nice but from what I experienced it seems like the booking system doesn?t work too well which is a shame ?
May 2023 by Chloe Jai
Amazing staff & treatment been going for 9 years never disappointed Service: French manicures
January 2023 by Georgia H
Friendly staff, skilled nail artists, huge selection of colours, including glitters. Clean & tidy place.
December 2022 by Maria Collier
Made an appointment as requested. Arrived on time but was sat waiting 20 minutes whilst others were sat in the chair having their nails done. No acknowledgment, no apology and the strong smell was unbearable! Terrible customer service proving cheap is not always best!
November 2022 by Heidi McSweeney
OMG Awful service! Usually I go here and a lovely lady does my nails. However last time a rude lady did them. Kept huffing and sighing at me to hold my hand in certain ways and had both her earphones in watching youtube!! She then got huffy with me as I wanted a design and said she had no time yet on the phone i was told this was ok. I paid £27 and only had 1 (wonky) nail extension, acrylic infills and no gel polish as i couldnt sit there with her any longer. My nails were rough with no care taken at all. When I expressed how upset I was I was shouted at and told DONT COME BACK by this woman which is no way to deal with complaints and queries. Bad customer service.The whole experience has knocked my confidence terribly. Dont visit dream nails.Services: Nail extensions
August 2022 by Rebecca Allen
Great service, nails are beautiful
July 2022 by SANDRA LEMON
Took my daughter for a treat to have acrylic nails done today. She showed the design she wanted and they said they could do it. They charged £40 just for extra gold flakes on two nails on each hand, which is more than we paid last time. The gold flakes are all over the other white nails, there are rough edges, no overlay gel on one hand, tried to scape off and scratched the gel off, the square shapes were not equal, and there?s bubbles under the surface of the nails, noted that no cleaning took place in between customers either. Disappointed young lady and annoyed mum today will not be returning here unless things change.Service: Manicures
July 2022 by Tina Harris
Excellent service, love my nails, i had acrylic extensions with a french manicure, done to perfection!!
November 2021 by Ceri Williams
Great service with talented ladies. Always accomodating. Nails look great and last well.
October 2021 by Cat Alice
I don't get my nails done often but I really enjoy coming here. They share matched acrylic powder to my reference pictures and where very nice.
October 2021 by Denise Barley
Superb and efficient and very precise. Thank you for my lovely nails.
August 2021 by Cheri Stephen
My nails always look super the girls are great. I feel the negatives on here are unfair it?s a cultural difference. I?ve been coming here for years and love it thats it?s fast and always done perfect!Service: Manicures
October 2018 by L J
The negative reviews are unfair in my opinion. They're not rude, it's just a cultural difference. Yes they play "musical chairs" because they're often incredibly busy so they take turns working on nails, doing the bits they are most skilled at. The prices don't fluctuate, they're all listed on the board and you pay extra for fancier colours or designs. The only thing I will say is that sometimes they leave my nails rough as they don't buff the edges enough but apart from that I can't fault them. The nails last 3 plus weeks before I need infills, it's a bonus that appts aren't needed and they are good at what they do.
October 2018 by Jane Moore
I've been coming here since they opened and have always had great nails and service....until today. I've had a soak off an overlay and polish and been charged £40. Never has it been that much I've always paid £28 And left a £2 tip.Sometimes if I have had a fancy colour I've paid £33.
October 2018 by Niki & Mario Caira
Shocking !! Had a pedicure no cuticle remover, no base coat or top coat. Had to ask for my nails to be cut. Waste of money. Shame on you dream nails !!
