January 2024 by Meggy Frome
So happy to have changed to this pharmacy , staff are pleasant , work well as a team and manage to get my medication even though it?s sometimes a challenge! 5 stars from me !
December 2023 by Robert I James
Dont like answering there phone.
November 2023 by David Weller
I feel for the staff who are completely snowed under. Long waits and queues are commonplace - part and parcel of the wider NHS in crisis/on its knees!
July 2023 by nicola broad
I find the whole process stressful I have a large monthly prescription the phone never gets answered it rings until you get cut off or it?s engaged. As my prescription was never ready I have changed to delivery. Expecting a delivery today as 13 days since requested have been calling to make sure i am on the list to be delivered as I?m running low on medication it?s so stressful as can?t get hold of anyone and if it doesn?t get delivered today that?s it till next Tuesday if that?s the case it?s will then be 20 days since requested which is not good at all . The staff are lovely but the way it?s run needs to change
July 2023 by Betsy E
First time visiting today - I had two new prescriptions from the doctor to collect. The staff were friendly, helpful and welcoming. My prescription was ready in 20 minutes, excellent service!
April 2023 by mel wilkins
Staff are lovely, but im another one who hates the phone because you never get through.. every month I need to ring to request my prescription which is heavy dose mental health meds and every month is a battle and i hate it. I was told call in 24 hours in advance and was low so rang in wednesday.. the phone is either engaged or just rings all the time.. I tried ringing the next day and the next and no luck , left a message the one time (friday) it didnt cut off they didnt even get it or get back to me. I ran out on Saturday. It is dangerous to stop my medication and had no choice over the weekend.. safe to say the hot and cold sweats no sleep bad stomach and anxiety made my weekend a bad one and left me feeling poorly. I would of been fine if you just answered the phone. because of this it was the last straw. I'm going to change pharmacy's now. I cant deal writh that every month
November 2022 by Ben Goodwin
Every month this pharmacy fail to provide a life dependent prescription to an elderly person with a crippling disease. A formal complaint will be made. Appalling.
August 2022 by Barry Jay
Tried the after continued problems with the other Caldicot pharmacy and really wish I hadn't.Due to medical issues I need to call ahead for my prescriptions to ensure they are ready for collection and I was assured by a member of staff that this is possible.I have now been trying to call for a week and am yet to get through. Most of the time it rings endlessly, sometimes you get a few beeps before being cut off, but never a person.Eventually got through, but they clearly need to have a better system.
June 2022 by Stephen Rogers
Appalling service; have complained about blister pack tablets being cut into pieces but still get them in the same state. I am listed for delivery but that is hit and miss, apparently the driver is ill but they have not informed anyone. Don?t bother phoning them as they don?t answer the phone, have seen staff chatting and ignoring the phone. Caldicot derives better pharmacy services. And yes, Chapple?s chemist is bad too.
May 2022 by Liz Gardiner
Lovely friendly staff. Normally a brilliant service but getting through on the phone to order my ongoing meds over the past two weeks has been impossible:-(I know they're busy but maybe they could work a system whereby a member of staff was in charge of dealing with phone calls. Pretty please???
April 2022 by Llangorse Piker
The issue I have is this is where my repeat prescription is, but no ever answers the phone for me to request my prescription. I have been ringing everyday this week, it rings for a while then beeps and goes dead, then it is engaged for ages afterwards. They are happy bro take the money from the surgery and the government for prescriptions but not give the service that is needed.Very disappointed
January 2022 by Gail Burton
Have always been helpful and friendly ,sure they are busy but in these difficult times I think they are doing well
October 2021 by Kenneth Goodwill
Had my Flu vaccine at pharmacy today. Quick and easy to book, and as always very polite and helpful staff.
September 2021 by Ruben Pascal
They said is short of staff one of the only one in the area it?s closed? not good at all!!!
March 2021 by Tony Cardall
Very disappointing! I am unable to collect my prescription because my family has to isolate due to a member having Covid like symptoms and yet they refused to deliver suggesting that I ask my neighbour to collect it. My wife?s prescription is at Chappell and they couldn?t be more obliging. If you have a choice use Chappell.
