November 2023 by Gillian Boyce
I want to say how disgusted I was at asda petrol station today and didn't know asda employed people like this. I wanted to pay by card so I went to the card payment pump. There was one car infront waiting and then the furthest pump became free so he drove to that one. Then the pump where I was waiting became free. Then an asda delivery driver who was parked on the other side of the pump which was for paying at the kiosk came over and started to put his card in and took the hose around the other side of the pump and started to fill up. In other words he jumped the queue. Meanwhile the furthest pump became free again so I went there. He went to the kiosk to and I went to start to drive off and he shouted"put your seatbelt on you stupid cow". I put the car in reverse and asked him what he said and he replied saying he was talking to his mate!!!. I told him he wasn't a very good advert for asda and as I drove off with my seatbelt on he stuck his 2 fingers up at me and started shouting. I just drove off but I was absolutely fuming and certainly didn't expect that from an asda employee when he was in the wrong. So the delivery driver with the hole in his earlobe with a black ring in it I hope you get reprimanded. A very annoyed customer who has shopped here for years.
October 2023 by Dylan
The store layout makes no sense and you won?t be able to find what you?re looking for with intuition. Ended up only buying a couple of items before leaving for Tesco.Then was forced to use rubbish self checkouts (all the staffed ones were closed). Took 5 minutes to buy 3 items. First had to wait 2 mins for them to check my own bag was indeed my own bag.Then had to wait 3 mins after it didn?t take any of the multi buy offers off and they had to run round the store checking all the tags then manually discount the products for me.Bless the staff though they are trying their best, but if you want a good shopping experience go elsewhere.
September 2023 by sarah holloway
My partner and I sat down in the cafe after shopping. I had a tea and he had a coke. As I went up to refill the coke I was told I can?t refill my cup by a very abrupt man. Why are the pumps next to the water etc then and not behind the counter, Bizarre. As I run a cafe myself if I was to put the drinks pumps on the cafa floor my customers would refill there drinks I think . That is what refillable drinks do in places don?t they, Duuuur. Anyway what a very rude man and some advice , turn the music down .
August 2023 by Virtuoso Designs
The staff on the pizza counter are disgusting. The girl making pizzas cut her hair and the hair net she was wearing with scissors whilst stood over the pizza toppings. The man making the pizzas was squeazing the pizza toppings then pressing them on the the pizza with his hands and his and her uniform was filthy!
August 2023 by Philip Ribton
Found shelves empty staff lazy talking chatting also after shopping usually at Waitrose found Asda very expensive very little choice but what they had was very expensive even there offers were on par with others normal price won't be using again only here as I used pharmacy they told me to come back at 1800hrs of course they were closed for break such a horrible place made worse by pharmacy and so dirty should not be allowed to open
June 2023 by Sylvia Evans
Decided to stop at your store for food Sunday big mistake, they didntthave anything to offer no breakfast stops at 12pm, they don't do the jacket potatoes on Sunday no gluten free toasty the only option was a panini,ham or tuna my husband chose ham, the panini was under cooked and fries that was pre cooked. No customer service.
June 2023 by David McArdle
This store is local for my shopping. Staff are very friendly and helpful. Andrew and Damien helped me with a heavy box of furniture to my car. Good advertising for all products and a vast range of items.
June 2023 by Chloe ?Ricks? Erine
Wow.The cafe - What bad food. Breakfast was decent minus the paper plates. But his burger had stale bread and the chips were more like crisps! It was laughable tbh.Petrol station - the one guy wanders around rather than staying in the booth and I despise the fact that there?s only two pay at point machines. Needs upgrading.Store - always been lovely to shop in and staff are friendly and very helpful.
June 2023 by Lewis Maccarthy
This store does not even deserve one star, used scan and go and had to do a quality check, had to wait 20 minutes for a machine and an incompetent member of staff to destroy some of my shopping and say I tried stealing a pack of bacon as I only scanned one, another member of staff then found two packs of bacon. Imagine being called a thief and the whole time you scanned the bacon . Complained to lady manager which was pointless and waste of time when I informed her next time I will film as allow Asda is private it?s open to general public so I?m allowed to record she tried telling me different even though I have a law degree I suggest asda spend money on training staff. I also suggest you?re staff don?t cause customers of stealing unless they have evidence
June 2023 by Mike Cowburn
Ordered items last night, told mid-morning that boxes of Amstel not available. Picked up rest of my order then went inside to see what other beer available ........ about 200+ boxes of Amstel in front of me as i entered.
June 2023 by David Stewart
I haven't been yet, just casually waiting outside looking cool. I'm sure the place is spectacular inside.
April 2023 by Paul Corney (Pjc27)
Still no LPG at Pentwyn. Please can you restock. Such a great place to fill up. It's been 6 weeks now at least .still no LPG now 16/4/23. Over 10 weeks no LPG. Please get restocked.
April 2023 by David Mordey
Very large well stocked store with an excellent cafe, huge range but too many self service tills and not enough staffed tills
April 2023 by Julianne Coates
Unable to contact anyone at the store to ascertain if their LPG fuel supplies were now back in stock.Over the last 6 days I have telephoned several Asda stores along the M4 corridor and have been unable to speak to any member of staff.Very poor customer service, non existent service.
April 2023 by Paul Morgan
Jason delivered by asda order yesterday, he was so helpful.. he noticed I had my hand bandaged and offer to help!!! Amazing, thank you Jason!