March 2024 by Illinois
Visit the venue today and needed some help with paint remover product and the woman on the reception desk had a really bad attitude ( older lady with grey /blondish middle length hair) and when Iasked her if I could speak to someone else she said no ! I am here , and yes she was there but wasn't helpful !! So went and found another member of staff that did help me with the paint product. That older woman shouldn't be on that reception desk as needs training in customer service ! So rude! Will definitely avoid her if see her again.
March 2024 by Sophie Hunt
Had a good experience there, had a really helpful staff member for trade point called Mike. Thanks so much for helping us after our wood cuts were pinched from our trolley 10/10 customer service thanks so much!
February 2024 by R Deluca
Was completely lost, but Mandy and Mike were an amazing help!
February 2024 by Reinhold U
*Seriously* large (& complete) _Home Improvement_ Center. DIY paradise. Insider simple and well designed for huge shopping carts. Parking spacious and plenty. There is a design help desk (we didn't use). But: A tad more "help" (personell) and easier access of "the large stuff" would be nice ...but still 5*
December 2023 by Evie B
Lauren helped us design our kitchen and she was amazing, patient & we are super happy with our purchase.HoweverInfuriating Update - I would never order appliances for the kitchen or any room from B&Q again!! The washing machine arrived damaged & broken, the dishwasher has an electrical fault so wouldn?t turn on at all. Still waiting for correspondence on both items with the Customer service team just hanging up when they can?t help. An empty van has come here to deliver a new washing machine but left the old one? & we are currently waiting for another van today to come and collect 2 small cupboard doors, while we sit here with 2 broken appliances no one seems to care about. God knows how many days iv waited around for an empty van to leave our house with nothing & wasted time and money calling. Never again! Awful service
December 2023 by Aled Davies
B&Q is the DIY enthusiast's paradise, where every visit is a nail-biting adventure into the world of hardware wonders. This store has nailed the art of providing a vast selection of tools and materials, making it a screw-tastic destination for home improvement projects.From hammers to drills, B&Q hits the nail on the head when it comes to offering a comprehensive range of DIY essentials. The aisles are meticulously organized, ensuring you don't get lost in the labyrinth of possibilities. The staff, with their expertise, are always ready to hammer out any questions or concerns you may have.The paint section is a colorful masterpiece, where choosing hues becomes a brush with artistic inspiration. B&Q truly brushes aside the competition with its array of paint options that cater to every DIY dream.The garden section is a bloomin' marvel, offering tools and supplies that let you dig into your gardening goals. It's a soil-searching experience that leaves you rooted in satisfaction.In conclusion, B&Q nails it when it comes to being a DIY haven. Whether you're a seasoned handy-person or just getting started, this store is a toolkit of possibilities, ensuring every project is a riveting success. DIY couldn't get any punnier or more enjoyable than at B&Q!
November 2023 by Ben Williams
Fair prices for what I needed and a fast and friendly service.
November 2023 by Shamim 777
Big store.quality stuff but customer service need to improve.
October 2023 by Peter Denness
I?ve been here multiple times over the past 5 years and I?ve always found it a nice experience. The staff are always very helpful and friendly. It might be on the touch expensive side for some things but whenever I have questions they have listened and given sound advice. I hope they continue to give this service as it is working.
October 2023 by Raymond Crouch
Nice store everything you need for DIY jobs.
September 2023 by Karen
Great plants, although a little expensive. I enjoyed looking around. However, the lady on the till today was very unhelpful and short tempered. Staff there are usually really friendly
September 2023 by linda pullen
Had the tester pots that we wanted. B&Q in Pontprennau saud it had 6 on the website, but had none. Surely it is updated automatically.
August 2023 by Keith
A bit of a long one?My mother in law (who?s battling cancer at the moment), my partner and I went here on Saturday just gone to get a new container of paint.It turns out that Valspar, the company who makes the paint have changed the paint (white) to ?pure brilliant white? - the guys in the store even checked the barcode and it?s the exact same barcode, we took the new ?pure brilliant white mixture? as the old ?white has been discontinued.After applying the new paint to the wall, surprise surprise it doesn?t match and it even has a blue tinge to it. We call Valspar to see what can be done and they recommend to go back to B&Q and explain the situation.We go back and the paint area manager is the most unhelpful woman we could encounter. Her colleagues were trying to offer solutions but the manager said no, ?it?s not our issue?. This person should not be working with people.
August 2023 by DAVE SPICER
It's B&Q, it's the same as all of the other big ones. Has everything you need for most home projects and an excellent selection. I rarely leave b&q without everything I went for. Ample parking.
August 2023 by Apollonia Samaveld
Easy to find things, staff very helpful.
