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10AM - 4PM
14 - 18 City Rd
Banks
9:30AM - 1PM
47/49 Queen St
Banks
“Absolutely amazing service. I came in with a very dire financial situation and needed access to money i had locked up, and not only was my issue resolved, it was done so with genuine concern and care. I need to specifically say thank you to Chloe and Kristian for this. They were both absolutely incredible. As well as Nina from the support Centre who helped set everything up by listening to my issues and contacting the Cardiff branch.”
“Opened a 2 year bond in June 2022 with monthly interest payments, and it's worked really well. Website really easy to use, setting up was simple and interest is paid every month on time.Really recommend. Only issue of course is interest rates have increased a lot since, but that's the way the cookie crumbles.”
“Top quality mortgage advice. Not sure if we will choose but compared to the other mortgage advisors we have seen these have been the best to date. They keep to their appointments, do not mess you around and really understand what they are talking about.”
9AM - 1PM
2-3 Working St
Banks
“Really pleased with the branch - received a call today from Jonathan who i’ve had a meeting with previously. Nice to see TSB are looking after their customers to see if they need any assistance with the current climate. Always found the store helpful :)”
“I went in to transfer money to my solicitors. The team were very helpful, especially Deb who was lovely. Even with a little hiccup they were able to fix it and it didn't take long at all!”
“staff inside are great, but a long wait sometimes if one member serving or problems arise, they need a simple enquiry desk. Annoyed about the saturday closure, the community here are pensioners , again we are being pushed into the online access where you cant simply speak to a person in seconds withut going through endless questions and options. The time where banks literally disappear will be a problem indeed. Last year my card was locked for security reasons , I had to go to my local branch to show ID etc, grateful that my branch is down the road and not in the city centre, here we have the failure of the online services they can only do so much as it all over the phone or online, still had to visit the bank in the end.”
Closed
58 Albany Rd
Banks
“Excellent staff...very helpful. Excellent location too, although parking can be tricky in a car, I ride a motorcycle...so not a problem. Always clean & tidy inside. 5* all round.”
8:30AM - 12PM
Leckwith Works
Banks
“Usually a good selection of accessories in stock, reasonably priced. Always plenty of tools, tool bags and workwear. Shame not all the branches keep the same ranges on the shelf, as if like me you cover a couple of counties, when you only need one extra socket it would be nice to pick up a match to your van stock.”
9:30AM - 1PM
56 Queen St
Banks
“Great face to face service, after talking for an hour with the phone support, they locked my account and only way to unlock it was the personal visit to the closest HSBC bank building and to show them that me is really me - show them my photo ID - I am think that they are even little bit too careful with the access control, even the big American based banks do not require that level of the security. Perhaps it would be great for the people who are bit paranoid about the security issues - me and others who not having this problem could find it quite annoying, but the stuff in the branches is very professional and nice. It's took us no more than 7 minutes to restore the access to my internet banking.Perhaps they having not seen me for years so they decided to not accept my answers to all the security questions even if they all have been right - I mean that even if you have no any wrong answers you might no pass the security over the phone (anyway, considering how far mobile technology has been already developed - providing of voice connection which is just laughably low quality - seems like the most of the mobile service providers are very greedy!)”
9:30 AM - 1 PM
96 Queen St
Banks
“Visited this branch of Nat West on a busy Saturday morning. I had a problem with my debit card which had been blocked from making online purchases. The service and support I received from the moment I walked in was amazing, I was so impressed by how friendly, knowledgeable and efficient the member of staff, Rhys, was. It was all sorted in 10 minutes and he took the time to help me get the app working on my new phone too. Thank you so much for outstanding customer service!”
9:30AM - 12:30PM
5/7 Queen St
Banks
“I was served recently by Andrea, who assisted me with deposit and her proactive assistance on savings helped me save and get a lot better interest rate than I currently was on. Andrea was courteous, helpful and understood what would be best for me and assisted accordingly. Great experience overall. Thank you Andrea :)”
“My wife and I recently had a suspect entry on our online bank statement. We arranged a meeting with a M/s Sharon Morgan who , in the space of some 15 minutes, solved the problem and allayed our concerns. Sharon was the epitome of professionalism and customer care and deserved our grateful thanks. Leonore \\u0026 Gwyn Jones.”
9AM - 3PM
10A & 10B
Banks
“I wish they had better interest rates, but this is actually the only bank who accepted me in difficult circumstances and I've thousands of pounds in savings in just a few month of work.They've earned my stars proving me they had more guts than many other branches. I'd go elsewhere in the future, where they have better rates, but I'll always have a great opinion about Halifax”
“The manager today was so helpful I had spent hours the night before trying to sort out a problem I had stupidly caused on the internet & he was very kind & patient & helped me sort it out. Thank you”
9:30AM - 1PM
94 Albany Rd
Banks
“I logged myself out of my internet banking, went into the branch on Albany rd Cardiff, I would like to express my gratitude to Carla who was so kind and lovely to me and set me back up with my internet banking, Carla was so patient with me didn’t rush me or make me feel silly, and explained to me what to do if it happened again, thank you so much Carla.”
9 AM - 1 PM
1-4 The Globe Centre
Banks
“The Wellfield rd Cardiff branch of Lloyds is an absolutely great local bank. All the staff are really friendly, super helpful. Chris in particular has been fantastic helping facilitate me manage an ill relatives account for the past 2 years”
9:30AM - 4PM
David Dewi Sant
Banks
9AM - 5PM
31 Queen St
Banks
“We went to open a new bank account, and the staff were welcoming, helpful, and friendly. They explained the process thoroughly. Special thanks to Luke and his team for providing excellent customer service, far surpassing our experience at another bank we visited.”
9AM - 1PM
514 Cowbridge Rd E
Banks
“Great service from this Lloyds branch. I had an issue with sending money abroad and it was an emergency luckily I was accommodated with great service from both Sophie and another gentleman. They managed to provide the service I was looking whilst keeping a busy bank under control.”
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“I have found after several visits to the Cardiff Safe Deposit that the staff were so friendly, helpful and answered any questions I had.....they have the personal touch! The service was really excellent and I would highly recommend them to anyone wishing to keep their precious items safe.100% client satisfaction!”