March 2024 by mark board
All products were well wrapped and in perfect condition when unwrappedVery happy with the overall products and delivery service
March 2024 by phil holley
This is my second purchase off bensons for bed and once again you didn?t disappoint, from going to the store and having my bed delivered it was perfect, the two drivers were friendly courteous and went above and beyond. Would definitely recommend to friends and family.
March 2024 by Paul Cox
Few issues here when trying to call the store and also purchase online. I fed this back to head office as there were technical issues that I felt they would want to know about plus the service issue. I wish I hadn't bothered, wasted two hours of my time. Failed to do even the basics, there idea of resolving an issue is to try and sell me a bed plus 20 minutes late for my arranged call that they wanted to make to rectify the issues raised. Failed.I then asked to speak with a manager, this being a call in the executive team, the person argued, was rude and basically said No. I remained polite but insisted and a manager came.on the call, but they had said no managers were available, funny that.I requested the manager listen to the call and to call me back as I wanted to see what there thoughts were on the call, perfectly reasonable request. They debated this but then agreed. Called me back 15 minutes later to say they had listened to the call but not wanting to make comments, very strange as this is no breach in GDPR just there view on the service. Pathetic. In fact I don't believe the call was even listened to as the call I had been on with the agent was 25 minutes, they could not have listened to a call for that long in 15 minutes.The service with this company has not changed, all about profit. Had an issue in the past but still bought from them a few years ago, never again as the service shows it is all about money, nothing else.
March 2024 by Stephen Puzey
This is the second bed we have purchased for yourselves and on both occasions the service was excellent from the shop and your delivery team on
February 2024 by Francine Jeremy
Very good experience from sales to delivery
February 2024 by Joy James
Very pleased with the service. Efficient, courteous and pleasant gents.
February 2024 by Kevin Williams
Excellent delivery experience. Good communication and a team that were very friendly and helpful. Other delivery providers should aspire to this standard! Really impressed.
February 2024 by PETER DAVIES
The lady that helped us was excellent
February 2024 by Nichola Coles
Excellent care and delivery of new mattress. Delivery team very proffesional.
February 2024 by mike mahoney
Awful customer service, not told on purchasing the bed it wouldn?t be assembled on delivery, called to express dissatisfaction and had an appalling response from Joanne Williams- store manager? wouldn?t shop in bensons ever again
February 2024 by Perry Carter
We were attended to by Jo, a really lovely lady and very knowledgeable about customer service.We explained what we were looking for and Jo took us on a personal journey as such. We did find our dream bed and it was thanks to her for helping us with our decision.
February 2024 by Andrew Ward
Very good expert advice, gave us time to think about our decisions.
February 2024 by Sue Neal
Friendly helpful sale assistant.
February 2024 by Steve Elias
Fast efficient service
February 2024 by Ann Waters
Will recommend to friends and family
