November 2023 by dalia suarasan
The best idea for birthday ? gift
September 2023 by Sarah
Visited here with my 2 little ones for the birthday bear experience.Staff are very welcoming and bubbly.Paid £4 for two bears, amazing value, and most importantly, two very happy little boys.Will 100% recommend visiting here.
September 2023 by Mt. Lady
Fab place and staff are great, but they can be a bit pushy with sales and buying extras. I don't think they work on commission and there is a cost of living crisis. I feel like this could be toned down. Otherwise I'd give it 5 stars
September 2023 by Iestyn Jones
Shaun was excellent. Amazing customer service
September 2023 by Charlotte Pleass
Staff were so incredibly helpful and sweet! Helped me get the limited edition pumpkin cat! So happy and can?t wait for my next visit to the store!
September 2023 by Steve Bailey
Amazing service and support today at Build-a-Bear, St David's Centre, Cardiff. Emotional visit getting two bears for our friends sons after loosing their brother. To be able to record his voice for his brothers was amazing. A big thank you to Alex and Katy for being so understanding and supportive at such an emotional time, you are both a credit to Build-a-Bear, thank you...
August 2023 by kasey singh
1st time going there daughter absolutely loved it will be definitely be back there
July 2023 by Tina Crocker
Kids love it, prices weren't too bad but the staff couldn't change the battery in bunny's voice box.
June 2023 by Jacquelyn Williams
Ordered a bear online. Paid extra for Saturday (next day) delivery. The email said it was coming on Monday so I phoned, excellent customer service, assured me it would come Saturday and it did. Bear is excellent quality. Very pleased. Afraid to look at their website again for fear I'll order another one ?
June 2023 by Sian King
Cameron was absolutely amazing yesterday when a friend and I popped in to have a look. Amazing customer service and super friendly. A credit to the store
May 2023 by P E Jeffreys
The staff here could not do enough to help and support,, my granddaughter is 2years old and they gave so much time to help her have her Croc born.
May 2023 by Natasha cook
Very friendly staff, my 2 children loved getting their 1st bear!
April 2023 by Jeanette Louise Malay
Great experience, staff were kind!It was our first time at BaB, and our friend got a cow plush named Arterius. The staff were very prompt but kind enough to chat about stuff. Bear price point was much lower than I thought!Considering getting my own bear soon!
April 2023 by Ashleigh Pritchard
My partner and I went to Build a Bear yesterday and we had a fantastic experience! It was her first time getting a bear and all of the staff were so lovely and one gentleman sang happy birthday to her as well! Already looking forward to our next visit ?
April 2023 by Alicesaffron
The employees there helped me and my partner surprise each other with a build-a-bear, going through the process with each of us and taking loads of extra steps to make it exciting for us!! (Despite us being over the usual age demographic haha)Would absolutely go back!
