June 2023 by Sean Hill
Chris (manager Chris) has been helping me and my wife for months in the lead up to our home move. I can?t fault him or the service. We bought carpet for our whole house and a mattress and he?s been an absolute diamond. Highly recommend.
March 2022 by thomas mcconnell
Cant remember his name but he was a right grumpy so and so from showing us the carpets to picking up the carpets would not recommend this store if you want good service
January 2022 by Lynda Lea
Very knowledgeable and helpful staff
January 2022 by Natalie Langley
Terrible quality flooring, and customer service
January 2022 by Michael E
Nice place
January 2022 by Patrick Bardsley
I bought some reasonable priced off cuts so I'm very happy
August 2021 by Joshua Howells
Never have I received such awful customer service in my entire life, especially from such a reputable company. Our flooring was fitted in January 2020, and to this day it is still in need of replacing due to the fitter not allowing enough room for it to expand, which caused it to raise. Granted, during lockdown this wasn't feasible to correct, but I raised the issue (with receipt of acknowledgement in March). Since early August, I've lost count of the amount of times I've called the store to get this rectified, to the point I had to physically visit the store to speak with the manager. He then visited our home the following week to assess, and both he and the fitter (when he could be arsed showing up) agreed that it had been fitted incorrectly and that it would need replacing. The staff left it to ME to liaise with the fitter throughout, to which took 4 attempts for him to turn up. The ineptitude, incompetence and unprofessionalism of the staff at this establishment is beyond words. It's been a month since our last conversation, despite further calls to the store, but to no avail. I've exhausted all means of communication that I'm left with few other options other than to leave this review and seek legal advice, which is now is process. It seems their customer service department is also as inept as the in-store staff. Email of complaint sent days ago, again without any receipt of acknowledgement, nor a response. Citizens Advice and Trading Standards have both been contacted to further escalate the issue. I will never be using this company again, and I implore anyone who reads this review to think twice too. I've been more than patient, and have given these people more than enough time and chances to resolve this. I would genuinely give them 0 stars if it was possible.*UPDATE* 10 minutes it takes to receive a response to a bad review! For good measure, I screenshot my initial complaint email to Benji, as a reminder, only for it to be ignored...AGAIN!
August 2021 by David Rees
Visited with my very elderly mother who felt the need to tell the shop assistant her entire life story. Fair play to him, he was very patient and very helpful. He provided her with lots of knowledge ready for when she's ready to purchase. We'll definitely be back.
August 2021 by Nathan Moseley
So I went into the store to be told I need to order flooring in as they don't have flooring in the correct size for an average living room so we agreed to that and next we went to look at the options. Apparently nothing you have is good for use with my dog and it's all going to end up getting wrecked so iv had no recommendations as to appropriate flooring. Today iv received a call where the numbers visible but the person on the other end refused to state he was from carpet right until Id asked a good few times who was calling. As I'm trying to clarify who I'm speaking to all I'm getting back is a debt collector approach of is this Nathan is this Nathan after confirming I was then told who was calling me.
August 2021 by Lynette Griffin
Over estimated total carpet needed, click & collect you can not have it fitted by carpet right?? Apparently it?s managers Discretion, website doesn?t mention this! Wanted to charge delivery for a big purchase when paying full fitting price! Sorry I won?t be back and Richards carpets Barry had our sale! Free delivery too!
August 2021 by Keith Humphrey
Spent around half an hour browsing here, had a rough idea of what I wanted, wasn't impressed by the texture or quality of most of the carpets here until I got around to the REALLY expensive stuff. Even the remnants were pricey.
January 2021 by 1DJ
Minimal effort made on advice
January 2021 by Milwyr
Absolute rip off, went for a quote and it was over double what my local carpet shop quoted me, can't even understand how they come up with their prices, go to your local carpet shop and support a local business, all about the money this company
January 2021 by Karen Holloway
Excellent service really nice guy who serve us very informative
January 2021 by Lizz Morris
Efficient, helpful sales person and also a lovely man
