August 2023 by sam
staff were polite only 1 on shop floor for what ever reason kept me waiting a while as I collected a ring for the wife. The company as a whole is very shady and ive had a horrible experience dealing with them. Ill never purchase any thing from them again
July 2023 by Monica Chan
I?m so disappointed with my recent experience in this store. Purchased a watch for my birthday and noticed that there are some scratches and chip on the case. I believe it?s a faulty watch But the staff said it is fine! Then asked the staff to order new one for me to pickup in local store. However, when I went to pick up the order, I realized that it was the same watch that I have seen in Cardiff store! With no changes made! I?m so disappointed with the service. The staff hadn?t fulfilled my request. They just didn?t care!
May 2023 by Chelsie Jones
Need to update your closing times online. Came down at 5 past 5 to collect my wedding rings and you was closed
April 2023 by Lynda Price
I would like to say a big ?Thank you? today to Sharon for her excellent customer service. I called in to ask about making the bracelet bigger on my Gucci watch. She very kindly located 2 extra links that she fitted on site without having to send away my watch to Gucci. She exceeded my expectations!
March 2023 by NICHOLAS BAILEY
Perfect service from Dave. Great store and very highly recommended.
January 2023 by Claire Williams
Visited Ernest jones in St David's centre purchased an expensive watch, service was ok shop appeared rundown. Ernest jones in Swansea is a cleaner friendlier store
December 2022 by Kevin Korsman
Fantastic service, really helped me to find the perfect present for my partner. Friendly, informative and patient.
November 2022 by Martin Hughes
Shop is very clean staff helpful an polite
October 2022 by Ryan
Baught a watch to later realise there was no warranty booklet and it came in the wrong box, bloke who served me was arrogant, Don't waste your time here
October 2022 by Layton Brennan
Over the moon with my new watch. A great price helpful friendly staff would definitely recommend
October 2022 by Ryan Medlicott
Baught a watch to later realise there was no warranty booklet and it came in the wrong box, bloke who served me was arrogant, Don't waste your time here
September 2022 by Joe3001
Customer and general service not great. I dropped off a wedding band to be resized. I dropped off the item on the 26/06 they sent a tracking number. The item just sat in the work shop for 6 weeks. After I chased the item that said Oh do you authorised the repair, this was SIX WEEK after I took it in. Finished item was good but the item was only ready for collection on the 25/08. It took 2 months and I had to chase this up. Top tip if someone drops off an item call them back if you need permission don't wait for them to chase you. They replied to this and then took the reply off before I could act on it.
July 2022 by Maria Tanner
Excellent service, helpful and attentive staff. Nothing too much trouble
July 2022 by sonia thornton
My daughter had her necklace repaired. Friendly staff
May 2022 by Craig Dando
First didn?t had the watch I was looking for in stock , Promised they will check and call me back same day. 24 hours later still waiting no call. Then I Called their customer service someone picked the call and kept talking to someone else on other line. Kept waiting for 10 minutes but not bothered to even acknowledge that she picked the call. I hung up kept trying again, but understandably number kept going busy as she put the receiver aside.
