October 2023 by Alex Picton
Wouldn?t really bother.You get to stand around for half hour whilst no team members help. Couldn?t even pay if I wanted to.
September 2023 by Dian
Brought my second hand bought bike in the week ago and was told to come in the week after to gurantee getting it done on the day.Pete rebend part of the rear derailleur which was causing problems with gear shifting, chain service and also straigtenend the handle bar all free of charge and gave some good advice on top as well. Excellent experience and overall really competent and friendly customer service, can only recommend for all fellow students getting a bike that needs some general overhaul and advice.
September 2023 by Nia Wood-Gaiger
Great service. Popped in to get my gear cable fixed and Pete was very accomodating and managed to sort it out for me in 10 minutes!
September 2023 by Mary-Anne Coates
Highest praise to Pete who despite having a full day ahead of him took the time to prep our bikes for our return to Canada. His kindness and patience was much appreciated as the stress for us to get the prep work done was praying on us. He went above and beyond and treated us with openness and friendship that is not found in todays busy world. Again many thanks to Pete, he is truly a valuable man as a representative for Evans Cycles. 3 Canadian cyclists
September 2023 by Rona Fishburn
Even when he was extremely busy Pete took the time to fix my brakes for me. He did a great job, explained everything and was very friendly. Thank you very much!
August 2023 by Agasthia Singh
Let me wait for 30 min then the guy said , oh i am sorry i can't do it we are packed for 3 months.Are you kidding me , first of all tell that to a person at first place act like busiest person in the whole world, i would never recommend Evan yo anyone. What customer support is so bad
July 2023 by Artem Holstov
Thanks for your help with my Rose Xeon bike today. It was very kind of you to do some quick checks with the bike outside of your busy workshop schedule.The shop has a good selection of bikes, parts and accessories and the staff are kind and knowledgeable. I highly recommend to pop in to evans cycles in Cardiff if you are looking for a new bike or want to fix or upgrade your existing one.
June 2023 by Caz Evans
Cannot recommend these guys enough for a service! I was recently given an old second hand bike that was in need of a bit of love to get it running smoothly again and the guys here were all so helpful. They were great at explaining what they were/weren't able to do given how old the bike was, and they got the bike running much smoother again literally the same day. Excellent service!
June 2023 by Ghufran Ahmad
I went in to get a new hybrid bike. Jennifer was extremely helpful in selecting the bike and accessories while ensuring that I remain within budget. Jennifer was also attentive to my needs and requirements and helped me pick the best possible items.
June 2023 by Harrison
After multiple visits to be told that Evans Cycles no longer price match their competitor Halfords, and also that Evans don't price match their products advertised on their own website.Was told at the Cardiff Store we can't price match our online prices as the prices are lower online to 'drive' online sales despite the exact product that was online was available in store simply seems a bit ridiculous.After shopping at Evans Cycles multiple times throughout the last coupleof years, it seems a shame that I will now see prices at Halfords before making my final choice to buy here, good Store customer service just a shame that other concerns has impacted my rating for your Cardiff Store.
June 2023 by Carys Evans
Cannot recommend these guys enough for a service! I was recently given an old second hand bike that was in need of a bit of love to get it running smoothly again and the guys here were all so helpful. They were great at explaining what they were/weren't able to do given how old the bike was, and they got the bike running much smoother again literally the same day. Excellent service!
May 2023 by John Boyd
I called Evans Cycles, Cardiff, on the phone and spoke to Pete about a repair on my gear cable, and he could not have been more accommodating or helpful! Even though he was busy, he fit me in and repaired my bike straight away, because he knew I needed it for my commute to work.The bike feels like new and I can't thank Pete enough for his help, which was sorely needed! This is exactly why I always go to Evans whenever I need any repairs! Thank you Pete you're a lifesaver!!
May 2023 by Drew Steele
Went into the shop over the weekend as I was having trouble with the gears on my bike. Pete the mechanic took time off what he was doing to help me out. Super knowledgeable and very friendly. Great customer service all round
May 2023 by Gavin Tyley
Went in looking to check sizing for a gravel bike as I haven?t had one before. Hadn?t intended to buy on the day but the competitive pricing offer on the Cannondale Topstone 4 made it impossible not to buy there and then. Dealt with by Jennifer who was helpful and gave good advice about accessories. All in all a quick and smooth service with much better value than I?d found anywhere online.
May 2023 by Holly Thacker
Brilliant customer service. Jennifer was super helpful and patient at answering all my questions and helping me find the right stuff.
