January 2024 by Carys Evans
We purchased 2 sofas, a table, bench and a sideboard from this store in August 2023 and were told that the items would be delivered in September or October the latest. After not receiving any pieces of furniture or any form of communication we tried to get in touch which proved very difficult. After visiting the store again we were finally given another date in November where we received the 2 sofas, table and bench. However, the sideboard was not included in the delivery with no information as to where it was. We then went back to the store to ask and were promised that the sideboard would be delivered by Christmas. In the first week of January we visited the store to explain how much difficulty we have had in regards to receiving our furniture and they informed us that the sideboard was in the warehouse and should?ve been delivered with the other furniture with no idea why it hadn?t. They couldn?t offer much help other than providing us with an email but when we arrived home we received a text that it would be delivered on the following Saturday. It is now Saturday night and there is no sign of our sideboard being delivered and once again we will be left chasing them for information on when we will receive it. Obviously, this is not what you expect and has caused a massive inconvenience to us and shows the complete disregard that this store has for customer service. I would not recommend that anyone purchases furniture from this store.
January 2024 by Anthony
Delivery only and at an extra cost of £50!!!! I live less than a mile from the store, drive an estate and have access to a large van but they don't offer a collection service! The depot is in Cwmbran, a 20 minute drive for me but they still want £50 for delivery!!!
December 2023 by Elizabeth
While in the store the staff were very attentive and and helpful. We chose our sofa and went through with the sale, as we live in Norfolk we asked if they?d deliver there, the answer was yes. We were told it would be delivered within 5-6 weeks (we placed the order on the 23rd of September). They lied to us! I rang the store and spoke with a young lad who had promised us (after communicating with his colleagues) that our sofa would be delivered to us on the 6th of November. It is now the 12th of November and we are still without a sofa!!!! I rang the store on the 6th to ask what time it would be delivered and had some rubbish excuses from Martin who said he has no idea who we are so he couldn?t be much help and that he didn?t deal with the sale, again all lies! He actually took over some parts of the sale while we were in store as he kept mentioning the young lad who was dealing with us was ?new?. Still to this day he?s using the excuse of ?this lad is new?. Honestly we?ve had no phone call back to apologies for the massive delay which is a big kick in the teeth to us. I would not recommend them to anyone ever. I am extremely disappointed and angry that they just do not care. All they seem to care about is making a sale and getting their money. There is simply no after care.
November 2023 by Shannon Mcnulty
Ordered a sofa, between ordering this and it coming I have had NO communication from them. Called after estimated delivery time was exceeded and response from salesman in store was 'its been a busy week'. Poor customer service. Happy to take funds and leave you in the dark for weeks on end.
September 2023 by Sarah-Jane Evans
Bought a mechanical bed last week and was assured that the £49 delivery would include assembly! I was then told by delivery man that they never assemble and that customers are often misinformed. Also delivery slot is a 9 hour window! Surely there is a way of narrowing this down!
September 2023 by Rosemary Evans
Very reasonable and lovely staff
August 2023 by Kelly Marie Morgan
Wonderful experience, our sales person was Paul date and we cannot recommend him enough, he was so helpful and nothing was too much trouble, Very happy customers
July 2023 by Jacqueline Le Clare
My new chairs have arrived this morning . I am thrilled with them. So easy to put together.Thanks Martin from the Caerphilly Store for being so understanding when l changed mind about the colour.They look great in my room .
July 2023 by Claire Wedlake
Went to FW Homestores after receiving an invite to their sale. We were seen by Martin Walker who was very helpful and honest. We bought two pillows and mattress which we hope
June 2023 by Joan Forrest
Paul at the Caerphilly Store was very helpful and not pushy but knowledgeable.Sofa and chairs were delivered on time and Mark and Rory were very helpful.Put sofa and chairs where I asked them.Showed me how everything was put together.Would recommend this store as everything was painless and on time.
June 2023 by Robert Bruton
THE furniture shop to go to.This was my first visit to FW Homestores, and to be honest, it was a pleasure. Martyn, the salesman, was extremely helpful and informative. He didn't try and sell me any particular product, and there was no pressure. He answered all my questions and queries honestly and open. If anyone is in the market for furniture, this is the store to go to, not just for a good deal on good products, but for a personal service from a family run independent business.Robert Bruton
June 2023 by Susan Meyrick
Had great experience at Caerphilly store today with Paul Date. He was extremely helpful and friendly
May 2023 by Malcolm Baker
Beautiful furniture reasonable prices well worth a visit some unusual stuff to
May 2023 by carol adey
Bought a table and chairs today in the Caerphilly store from Paul... I think... Anyway he was very helpful and knowledgeable. I have bought from here before and would fully recommend... Well done guys ?
May 2023 by Lloyd Bowen
Staff are friendly and happy to help. It's worth noting there is no pressure or chasing you around from the staff, which is often the case with these industrial estate furniture stores.
