January 2024 by John Karseras
Bike mechanic Dom, does it again!A great guy and great mechanic, Dom got me out of trouble changing my disk breaks again. The pistons were stuck and he solved it! He was also able to spend a little time with me helping me understand the parts I need to change my old mountain bike drive train to a 1 x10 set up, ready for my boy. Once I have the parts, I?ll be asking Dom to handle the project. Thanks Don.
January 2024 by Jack Merriman
Came in to replace a rear light bulb on my car, they had it sorted in 10 minutes. Friendly service and came to £13 total ??
January 2024 by Belinda David
All the years I have used Halfords on Newport Rd, Cardiff for various things, I have never experienced such POOR CUSTOMER service today. 29th Dec 2023.The lady on the counter was rude, to the customer before me, & then such an awful experience with me too.Customer Service is always appreciated when shopping anywhere, but no customer service was given by this staff member.One of her comments, was were not mechanics, & we don?t have staff in until 9am so you will have to come back!I did go back, but to Halfords Western Avenue, where the Customer Service was outstanding.
December 2023 by Lynne Morris
No one available to advise on dash cams for my daughter . No offer of fitting services. Did not ask if I was member of Halfords motoring club and whether I was entitled to any offers. Just wanted my money. Service Has gone downhill since I last purchased a dash cam. Polite - but no knowledge
December 2023 by Steve Ryder
Fitting appointment was for 1pm but at 1.15 there were still 3 customers in front of us and only 1 member of staff available. I did not have the time to wait so will do the fitting myself even though I had paid for it. I'll not be booking any appointments in future.
December 2023 by Oliver Primus
Came in for a bike repair, and not only did they do the gear replacement I needed for my son's bike, they do a full bike check and tuneup for free. really great service
December 2023 by Joanne Davey
I ordered a bike for my daughter and collected it today. The man who served me was extremely helpful and checked the tyres, brakes and tightening fixtures. He was really friendly and carried the bike to my car and secured it in the back for me so it didn't move. Highly recommend.
December 2023 by Jenny Hassett
I booked a collected slot online but still had to wait for almost 30 minutes before anyone could serve me. Very frustrating. And then had to carry 2 bikes down stairs on my own, it would have been nice to get a bit of assistance with that. Overall I wasn't impressed with the service in store.
November 2023 by Abbie Hawksley-Blake
Amazing service from Dan the man (the car engineer). Stayed late to fix my headlight which was a tricky job as it was nearly a garage job . Really appreciate it ! Would highly recommend
November 2023 by Paul Davies
Typical halfords.Good range of top quality products, friendly, knowledgeable and helpful staff.Clean and tidy store, well laid out and generally well stocked.
November 2023 by Graham Roberts
I went in to the Newport Road store in Cardiff to get my racing bicycle converted over to having straight handlebars. The technician guy there was really friendly and helpful taking me through all the options I could go for and the parts I needed to buy to get everything done. Picked the bike up yesterday and he?s done a great job. Well chuffed. Thanks very much!?
November 2023 by Jonathan Conway
Incredibly helpful and kind staff. A great place for car related bits and bobs. Also good for some outdoors equipment and cycling equipment, including bikes.
November 2023 by Alex Bera
Dom the bike technician is probs the most skilled member of staff I?ve ever had the pleasure of dealing with. He fixed an error that other staff failed to fix after several visits, repairs and weeks without my bike. What they kept ordering new parts for he fixed simply by adjusting some nuts and bolts to the electric module connectors. I Appreciate this very much. Honourary mention to Michael for great customer service too.
October 2023 by David Bacon
Went in for a free bike safety check and was seen by Michael who gave excellent customer service. Michael was very approachable and undertook a very comprehensive and thorough free inspection, and helpfully answered all my questions, very good experience overall.
October 2023 by Joshua Bolton
Tim was superb. He intervened with the service I was getting from someone else when he heard they were unable to undo the screw/ bolt. So he changed my number plates and he managed to take out a screw/ bolt that others were unable to do due to rust.
