February 2024 by Luma Aal-khamees Aga
Worse ever experience with hotter shoes shop in Cardiff centre. My daughter bought a boots in October 2023.. was in sale for 40£. She had a help from the staff to get it fit well. It was ripped from the side in one month time. We asked for refund! Surprised by the manger saying the boots were bought as imperfect !!!!! How come ??? Are the sale shoes are all imperfect??? How come to sale imperfect for 40£ then??? She said the price of the boots are 150£ NO WAY this a normal price !!! I have been coned by the manger at Hotter shoes Cardiff ! Never again for me, daughter and my mum too.It was disappointing and I wouldn?t stop just to leave this negative feedback, I will go to Ombudsman, because I think the way this shop has dealt with this is unacceptable and I know if they had experienced this with their daughters they will do more frustrated and unhappy with the purchase.Not recommended .
February 2024 by David Mainwaring
My wife and I visited the store on Saturday 2nd February and were attended to by Lloyd. He was exceptionally helpful and polite to us ensuring that the shoes we selected fitted well and suggesting half insoles for my wife to improve the fit of the shoes she bought. Thank you Lloyd very much.
February 2024 by Morgan N
Great shop amazing service from Lloyd they could not have done more to help me and given my physical needs that was a challenge. Would definitely recommend going in person to this shop for help
July 2023 by Haydeé Martínez
Hi! Where can I make a complaint?I have been buying shoes here for years and it has always been a great experience. Today I got a pair of shoes, I tried them and they were perfect, in fact I told the employee I would be back soon to get the other pair I tried. When I paid I was told that there were no changes because the shoes were on offer, I said it was ok (since I tried them on). I just got home and realised I was given different shoes! :'(
January 2023 by Adrian Hembrow
OK place .
November 2022 by Dawn Parker
Visited the store today and had excellent service from HollyNice to see customers are still important to some people. Thanks Holly.
October 2022 by Sharon Giddy
Excellent customer service from Nichola and Tracey. They went above and beyond and we?re so helpful. I will definitely return what a fantastic store.
July 2022 by Patricia Reynolds
I recently visited The Cardiff Hotter store and received excellent customer service. Nia was friendly, helpful and gave excellent customer service. Nothing was too much trouble and she helped me get a really comfortable pair of shoes. I have extremely difficult feet and she persisted until we found the right pair. Thank you Nia you are a star ?
January 2022 by Philip Goodland
Very good service
January 2022 by Miriam Old
Very helpful staff
January 2022 by Lyn Gibbs
Excellent service, couldn't be more helpful.
January 2022 by A Darm
Great footwear, very comfortable...
December 2021 by Antonia Darmanin
Great footwear, very comfortable...
July 2021 by Sue Jenkins
Friendly efficient staff, Mia was excellent in helping me. Excellent choice and made in Britain which is a big plus! Will definitely be going back!
July 2021 by Mostyn Jones
My mum bought shoes here, the staff were friendly, helpful and knowledgeable.
