November 2023 by Han
I will give 0/ 5, very terrible service
October 2023 by mahinoors motivational channel
They give appointments, cannot open an account immediately.
September 2023 by Hana
Very unhelpful and bad service. I would not recommend coming to this branch.
March 2023 by Dipin Jacob
Staffs needs to be accurate while providing informations, I went through some situations because I misinformed by the staff here.
February 2023 by christine muggeridge
I logged myself out of my internet banking, went into the branch on Albany rd Cardiff, I would like to express my gratitude to Carla who was so kind and lovely to me and set me back up with my internet banking, Carla was so patient with me didn?t rush me or make me feel silly, and explained to me what to do if it happened again, thank you so much Carla.
September 2022 by Hannah Frostman
Massive queue. No staff. Slow service. Young boy on tiny service desk that doesn't know what he is doing.
July 2022 by RAJESH R
Had a great professional and nice approach from the executive Naweesha.Done all the formalities of bank accounts and explained everything abt hsbc banking.Thanks,
June 2022 by Gillian Collins
No longer has a counter service! Otherwise ok.
November 2021 by Chander Chadha
I had to go into the branch to make a payment as I was unable to make one online. Apparently one cannot set up a new payee unless you are making some sort payment.Also when making a payment I had difficulty as I did not insert the amount of payment in one of the boxes as I thought it was requesting the currency of the payment. Not only that, one has to insert the amount again after putting your PIN number and the amount after the last 4 digits of the payee account number and then the 6 digit number generated by the gadget.
November 2021 by Allyson Rees
Trying to get our daily payment limit raised is like getting blood out of a stone.We have submitted 2 forms requesting it and heard nothing.Poor Poor service
August 2021 by Denis Lukasov
Thanks to Lorraine Branch manager and staff with helping me out with my withdrawal.
July 2021 by Lizzie Milne
Tom was an absolute life saver helping me get money fro. a cancelled credit card. professional can-do attitude and I am very grateful. Thanks Tom!!!
July 2021 by Mel Clarke
HSBC have sunk £67 billion into gas, coal and oil since the 2015 Paris Climate Agreement. They put profit before life on Earth. Please avoid using this bank.
July 2021 by Yass Yassi
Great Service and Excellent staff, I met Sally Tate ,she was so friendly helpful, was very knowledgeable and professional . Thanks
January 2021 by Jacjac
Literally would rather be stood there gossiping with each other than pay attention to their customers! Rude and unhelpful.
