December 2023 by Shaun Williams
Great choice of trainers and sports wear for all but bit expensive
December 2023 by kieran pugsley
Says open till 5:30pm Sunday cardiff high street but was refused by staff at 5pm terrible service!!
December 2023 by Peter Muskett
I'm not a fan of the brand but I received very friendly service.
November 2023 by Jathu Jathusan
Amazing highly recommended ????
October 2023 by Fereshta Shaheen
They have a lot of good stuff but the customer service is very poor. You can't find someone who can assist you with your queries, which makes it absolutely difficult to shop
October 2023 by Md. Toukir Ahammed
Their salesman behavior is worst. Yesterday we went to buy a Nike AF1. It was about 6.30 PM. The shop is about to close at 8 PM. Their behavior seems not fine when we entered to the outlet. They seems angry on us as we went to the closing time. A white boy seems racist to me as well. This is not good. NEED TO CHANGE THE SALESMAN AND SALESWOMAN on this outlet.
July 2023 by Bob Kennedy
Visited Talbot Green store first who did not stock shoe. Advised me that Cardiff City Centre carried more stock... Telephoned in advance before travelling to Cardiff City CentreStore. Was told they had the exact shoe and size (Jordans One in Blue size 8). Arrived to be told they do not stock that shoe. Spoke to the manager who was nice enough. Happy to say after some persuasion my son choose another shoe instead. Manager said he would have given me a discount if he owned the shop. Poor customer service when you get incorrect information over the phone before travelling and paying for parking.
June 2023 by Alessandro Romano
Staff chatting to each other instead of helping out. Rude and disrespectful.
June 2023 by Kristine Mae Mirafuentes
the staff is very accomodating???
May 2023 by Yoana Stancheva
Absolutely horrible customer service. Had to go walk up to the employees to have them help me even though they were just stood around chatting. My partner is Kurdish you can tell by his appearance and his English - and they made sure to make us feel as if he is not welcome in the shop. As we had cash but some were £50 notes, they checked for fakes which is understandable (I work in retail as well). What hurt me is they didn?t once say sorry, when my partner joked about there being no fakes the guy cut him off and said ?we have to do this for every single one?, with no apology offered after. The worker then looked at his colleague and I heard their interaction:?What did he say???I think he said ?I promise no fakes??*scoffs*Other customers were staring at us as well - the employees reaction to this whole scenario made me feel like a criminal simply due to the fact I?m accompanied by a dark-skinned man.Like, you can have these conversations with your colleagues when the customer is not there RIGHT IN FRONT IF YOU!!! Absolutely racist and trashy behaviour. Compete opposite from Doc Martens - they checked the 2 leftover £50 notes we had and they profusely apologised and they explained it?s mandatory and it?s for everyone. Absolutely fabulous customer service. JD Sports, please learn to hire careful, attentive, but *definitely not racist and discriminating* people.Thank you for your time.
May 2023 by Faiz Ibrahim
Racist staff. The irony is even though the staff are diverse they all behave the same.
April 2023 by Lynne Doyle
All the staff are talking to each other and when you ask for a trainer size they look at u as if u have done something wrong never will I go and buy a pair of trainers in there again I always get trainers from there and this happens to often now jds at a loss now
April 2023 by Emily
Brilliant clothes changing rooms very small
January 2023 by Sian Erasmus
Fabulous choice in so many styles and sizes. Staff patient and helpful. However we gave one member a wide birth as he was streaming with a cold. Should have been sent home. Sorry but had to say
January 2023 by Nikolina Holuk
Horrible experience.Went there to buy few things. After grabbing 3 items we have been followed to the changing room. (Assuming) manager rudly asked another member of staff to watch us. When we finished trying things out he came himself and grabbed things out of our hands. After asking him if there is any problem, he rudly said "are you going to buy it?!" - we explained that we want to get one out of three things. But we left shop without buying anything after being followed again to the rail we took things from.
