October 2021 by Paul Brookes
Great choice, well set out, lovely place to shop.
October 2021 by JJ H
Friendly staff and good stuffs.
September 2021 by Jenny Hibbert
I ordered a fridge on line . I had a couple of problems because I had to change the date of the delivery as something happened and I was not available at the original time arranged. The young man in customer services was extremely helpful and arranged this. The delivery men arrived on time. Were very helpful. I expected I would have to fit the fridge myself because the plug is in a different cupboard and the plug had to be taken off and the wire threaded through to the next cupboard but the delivery men had a drill ,enlarged the hole and fitted the plug through and had to move part of the plinth to fit the slightly wider fridge. They were helpful and cheerful all through the delivery. It is great to see this can do attitude it is so often missing these days. Thank you.
September 2021 by Imogen Ella James Lynch
It's a pleasure shopping at John Lewis Cardiff, excellent customer service and their staff are so knowledgeable and helpful. Ella in the crockery department today was superb. Thank you ?
September 2021 by Tony Smith
A fab visit, brought everything we needed and the staff were exceptional as always.
August 2021 by 1davidpeter
GONE DOWNHILL BADLY SINCE say 2019. When this shop opened in 2009 it was the best thing that had happened in Cardiff city centre for many years, and we have enjoyed it's spacious sales floors, choice of quality goods, The Place To Eat, and smart professional staff. More recently we have been less impressed on all counts, especially the increasingly bland furniture department, but the biggest slide in standards has been in the staff, who are not as helpful and professional as they used to be, and can hardly be distinguished from casual customers or warehouse staff. Whatever has happened at the top level of JL management has brought the customer experience right down in a pretty short time. Bring back Mr Andy Street from Birmingham and give the place a proper shake up or it will go the same way as House of Fraser and even Debenhams.
July 2021 by Sue Chivers
Visited The cafe at John Lewis Cardiff on Sunday, totally baffling experience! Whilst I?m fully aware that we are coming through a pandemic the after effects have left this cafe not the place to go!\\nThe service was questionable, the quality of food sub standard and the overall experience quite miserable. John Lewis always portray themselves as having high quality and having excellent customer satisfaction , sadly on this occasion this has not been the case!
December 2020 by Ali Alsaegh
The place where you can buy good brands if all your needs
October 2019 by David Winwood
A really lovely multiple floored John Lewis. Easy access to all floors with lifts and for the more able escalators. Lots to see. The cafe is really lovely and is glass on both sides so you get a nice view of Cardiff city centre whilst sipping your tea and eating some nice cake. Sometimes you can even get a bargain if you go in the sales. Worth a visit
October 2019 by Andrew Williams
Nice place to shop and look around
October 2019 by TIARA MAGAZINE
Always a lovely place to browse and shop in Cardiff.
September 2019 by Malcolm Thomas
Nice store, staff very helpful. Will price match other stores when offers on. Would recommend.
September 2019 by Immie Sonique
Love going shopping with mum and stopping for coffee and cake here. Best shop in Wales by far.
September 2019 by Dennis Pritchard-Jones
1.45 Had fish and chips. Very dry and prosesed. My wife had quiche and salad very dry . Both meals tasted like they were reheated. The sdanderd of the food has gone down in 12 months.
August 2019 by Banjo Beats Bass
Fabulous range, knowledgeable staff and good price match policy on Branded products. Great place to spend a rainy afternoon ð???