January 2024 by Aakash Sonny
Consistently the worst service possible. Good luck getting your meal in less than 45 mins.
December 2023 by Nasim Ahammed Tk
I usually go to this KFC. My family loved this place.
December 2023 by Sumon kumar Ray
Very bad experience at this KFC an hour ago.My son and I went there for food after watching Cardiff City vs. Birmingham city match at the stadium. We reached there just before 11pm but did not realise it closes at 11. We decided to eat in and ordered two Super charged Zinger box meals. Got the food after a slight delay and started to eat. After a few minutes a lady came and told us that they close at 11 and we have to leave. We just had a few bites by then. Naturally I was a bit surprised and told her I did not know that they close at 11. I requested her, if we can finish our food and leave. She said, she cannot allow us in any further and we have to leave now. Then I asked her, when I was ordering the food, if their staff had told us to take it away, we would happily do that. We are in the middle of our meal and if she can let us finish it fast and leave. It was again repetitive negative response from her. At that point, my 10 year old son started getting a bit nervous as he heard her repeatedly saying 'you have to leave' ! I helped him to pack our half eaten food and prepared to leave. My son got a bit panic stricken and as a result dropped his box of food on the floor.Worth mentioning the role of a gentleman who served us our food very professionally. He asked the lady why the system allowed us to eat in at the time of closing? The answer from her was not meaningful unfortunately.We got a few apologies from her but had to leave with a very bad experience. Food from KFC never left such a bad taste in the mouth.Date 13th December 2023. Order number #9096.
December 2023 by Deepak Shaji
Poor staff, Need to be trained as an ex- Area Manager at kfc, that's not the way we used to work, especially poor customer service and low food quality, over heated chicken and fries.
December 2023 by James Mcfarlane
Ordered food through Uber eats £27 deal and I only received 20% of my order no drink freezing cold in edible food. I couldn't even get a refund or replacement food. Absolutely disgusting never will order from here or Uber eats again.
December 2023 by joseph jones
Sunday 3rd December at lunch time there wasn?t a queue for the drive through which doesn?t suprise me because they never have a queue for that place since you never get hot food it?s always seems like it?s been sat there for days and I finally learnt my lesson and had food poisoning from there unhygienic chicken.
November 2023 by Thomas Kitcher
Ordered from Uber eats and they missed half my food, gave me sweetcorn instead of gravy. My hot wings weren't in the bag, missing a fillet.
October 2023 by HAXoR
Absolute joke this place! Ordered at drive through, gave me totally the wrong order, hardly surprising as they all looked stoned! The kid at the window looked like he had just got out of bed and hadn?t even woken up yet! Can?t remember the last time i went to KFC and left happy, wont be going back! Rather chew a tramps toe nails than eat from here again.
October 2023 by Kimberley Alexander
Very bad service. I had a piece of chicken missing and a bottle of tango. I rang the store to be told to contact just eat. They were rude also. I was very polite as well. I ordered it as a treat for me and my poorly son in the children's hospital where we are staying. I wanted to cheer him up. ?
October 2023 by Nathan Norman
Not great, not bad. It's KFC. You get it because you're hungry and it's convenient, not because it's a gourmet meal.
October 2023 by Charles Richardson
Food arrived tepid, so not the best eating experience, but the place was clean and well kept.
September 2023 by Fund Your Wedding
Nice food, service always takes ages though for a fast food restaurant. Waited over 40 mins on 2 seperate
August 2023 by Kelly C
Cannot thank Kunal enough for his help with our order, his manner was very polite and professional, we feel he is a great asset to the company. Very friendly. Thankyou Kunal. Luker and Kelly.
August 2023 by Left outside Alone Cardiff
Absolutely disgusting place very dirty inside they had customers cleaning there own tables with there own sanitizers, puddles of gravy left on tables which i cleaned myself asked the staff if they could clean there tables and just laughed and walked away.Four customers walked in and walked straight back out. Will never visit this kfc again ever.
August 2023 by Ivan Ukiwah
Amazing service?? Thanks to Kunal the KFC staff at Cardiff KFC Excelsior Road. Calm, composed atmosphere. Excellent customer service.Kid-friendliness: Great place, children friendlyParking: Enough parking space for customers!!! Great placeWheelchair accessibility: Yeah
