April 2023 by Stacey Griffiths
I ordered a bag and purse last minute from Kelly at the Cardiff store who waited for my partner to get there just before they closed. She arranged a free collection for an online order that wasn't saying it would arrive in time. I've just rang and bought a matching ring and bangle from her for my birthday tomorrow and, she could not have been anymore helpful with everything.Such a lovely person to talk too with nothing too much trouble. If only all shopping experiences were like this.Customer for life.Thank you XStacey Griffiths + Family x
November 2022 by Anna Krasteva
There were no customers in the shop but both sales assistants failed to acknowledge my presence. I greeted them but was ignored nevertheless. Will not be returning to this store!
July 2021 by Kath Chivers
I went in last Saturday the 15th, even though I was not quite sure about the Shoes, Rob and his team went above and beyond to help me and offered flexibility on the return. They were AMAZING and it was the best service I received out of the 20 plus shops I visited in Cardiff that day. I am going back Tuesday to buy a pair of shoes off them as I was so impressed with not just their service but their friendliness. Well done best retail staff in Cardiff.
July 2021 by Mark Walsh
Really unhappy, I havent had the best experience with this company, I had placed my first order to receive an email advising it was cancelled due to not meeting quality standards. I went onto their site today the aldo dazzle trainers in pink were still showing as 1 pair available. I then proceeded to speak with Michelle who was brilliant did what she could to help me to her defence wasn't much. She checked if the aldo black dazzle pair were available and met quality standards which she advised they were. I then placed my second order after being re assured by Michelle that this pair were to quality standards to then have this order cancelled on me aswell.I had like before contacted this company through webchat spoken with Nikitta who didn't seem bothered and ended the conversation before I could finish writing my sentence I'm guessing it was the end of her shift as it was twenty to 6 and they closed @. 6. I tried web chat again and got back through to Michelle who couldn't help me and had now advised me the black dazzle pair do not meet quality standards which were limited stock meaning to me there are more than 1 pair at the stockists I can't believe they have no trainers in stock which didn't meet quality standards.I am baffled to why both black and pink pairs were still showing on the website as available to buy if they are not to standards.I was mislead and now I am out of pocket to the sum of £140 until the monies can be returned to my account within the next 3 - 5 working days I couldn't be more disappointed in what I thought were a reputable company and brand.
July 2021 by h M
The guy in here. The manager. Is an ACTUAL ANGEL. And makes me wanna spend all my money here. Great customer service can really do that.
September 2020 by Dave Williams
Super service today in the sale, only dropped a star as didn't have the size my wife wanted. Not really a fault as such in the sale but she still left a little disappointed. Girl who served us was great though tried her best to find a pair but unfortunately none available.
September 2020 by Penny Rich
Helpful,friendly staff,beautiful shoes,so many to choose from ,great value
September 2020 by Ian Jones
Great customer service , thank you to Naomi for all her help today
February 2019 by Viv Watkins
Fabulous customer service most helpful got my beautiful boots after the young lady who served me rang their Bath store and had the boots posted to me received them within two days I am absolutely thrilled with them. Once again a big thank you to your wonderful staff will definitely be back to your Cardiff store.
December 2018 by Tzezarina Johnson Kio
Nice choices of shoes.Bough some and love it.
September 2010 by Jen B.
If you're a shoe fetishist like me, then you'll welcome nearly any new footwear store with open arms. And it's exactly what I did when I saw that Kurt Geiger had set up shop in our fair city. I've been a fan since I've moved over here, and consistently found that both the Carvella and self-titled lines are beautiful, well-made, and comfortable (even the five-inchers!). I do wish this store carried every shoe the website boasted, but I suppose the square-footage of the Hayes shop just couldn't accommodate it. The staff here, however, are absolutely lovely, always willing to grab you just one more pair, even if you're surrounded by six boxes or more. I try not to walk in here, because, my lack of willpower being what it is, I can't seem to leave without buying yet another pair of heels to add to my burgeoning collection. I agree with Sarah when she says the window display leaves a lot to be desired - but I'm okay with that, because it means all the beautiful shoes are left for the devotees who know there's better selection of treasure buried inside.
September 2010 by Natalie A.
Mmmmm.... Kurt Geiger shoes... I have a friend who treats herself to one pair of Kurt Geiger shoes a year. I admire both her self restraint (how can she pick just one pair?!) and her commitment to treating herself to what she loves most. I was very excited when Kurt Geiger came to Cardiff, and my bank balance trembled at the thought of imminent destruction. I have to say, though, that as much as I love Kurt Geiger, I don't spend nearly as much time or money in here as I thought I would. Something about this particular store isn't quite as inviting as the ones in London and Bristol, and I have yet to figure out why that is. I think it's something to do with the way the shoes are presented, and for some strange reason, they're not putting the nicest shoes in the window, instead choosing to display those which I feel don't quite give an accurate impression of the kind of shoe Kurt Geiger sell. But, the shoes are as stunning as expected, and no true shoe lover could resist it.
April 2010 by Sarah P.
I have been a long time fan of Kurt Geiger shoes, so when I discovered that they were opening a store in Cardiff I was anticipating great things. Unfortunately their Cardiff branch is a bit of a let down. Whilst some of the shoes are indeed fabulous, they don't have the best selection (many shoes that I've seen in other stores are not present). Also I'm really not keen on what they've done with the space and presentation, all the shoes are squished together around the walls and didn't appear to be separated by styles, which is quite surprising in a store that prides itself as being upmarket high street. On the other hand I must say that the staff were all incredibly nice and friendly, and made suggestions without appearing too pushy. But next time I fancy Kurt Geiger shoes I'm going to check out House of Fraser first.
