January 2024 by Luke Morton
Nice food its M&S reemember. But this store has too many young kids working here who I feel cannot provide the same quality service its older staff memembers can offer. There are not many of them left either.
December 2023 by Christopher Schito
Purchase a Christmas yule log for Christmas day. Noticed that it expires on the 24th December. Try to return but the manager of the food department (Jordan), said " tough luck you should have checked the dates". I am sure that m & s management are proud of the type of customer services.
November 2023 by Lynda Francis
Lovely place super food.
November 2023 by Eevee Rooney
Not much to say, just simply food
October 2023 by Oliver Kemsley
The self-service tills scan weirdly, so you end up double scanning all the time. And there's no lunch time meal deal, which saddens the heart somewhat. Apart from that, a decent store.
October 2023 by stephanie massaro
Just a little bit of advice to any one who sees on the cafe menu board ?. Toast , jam and butter. When ordering toast you MUST say JAM extra loud. Otherwise you will receive toast and butter. If after receiving your toast and butter you realise that there?s no jam in the tray you will not be given it without a charge. When my husband asks how is this she said if we don?t hear you saying jam you do t receive it. No extra cost with toast and butter on purchase. This made us giggle but what did not was the rudeness of the staff. Really not what we expected from M&S
September 2023 by Fiona Jackson
Click and collect / returns service at the back left of the store is just amazing! Such a quick and easy system to use, really beneficial for those living in north Cardiff who want to buy or return clothes without going into town. No click and collect charge or minimum spend. I've never shopped here for food sorry so can't comment, but 5 star review for the automated click and collect / returns service here :)
August 2023 by Cheryl Flowers
Lovely place to shop in. a bit busy and too many self-service tills, no staff all busy but still a great shop
August 2023 by Philip Ribton
Sadly missing Newport road branch tried llanishien branch very busy lots of staff filling shelves it was around 19.30 struggled to locate what I was looking for and staff were unhelpful having not used for a few months I was very astonished to see the price increases having been using Morrisons and Waitrose I found marks Spencer excessively more expensive I was looking and toting up figures in my estimation it appeared to be around 35%. more expensive since last time I shopped Newport road branch and about 35% more expensive than Waitrose I was surprised to see products I have been purchasing in Morrisons in same boxes only difrence was instead of Morrisons it showed MS label and 50% price increase disappointed most isles were blocked as the staff filling shelves and were impolite they had no intention of letting customers past so it was taking considerably longer to shop again Most tills were closed bit there ones open were efficient apart from the till I choose as staff and customers exchanged life history discounted MS appear to have lost there way gone are the polite staff exceptional quality and fair pricing it seems it's difficult post COVID to find any were that is fair and enjoyable to use it appears Waitrose is trying to maintain there standards with Morrisons appearing to upgrade there's with there pleasant new marketing campaign they appear to be closing in on all there competitors
August 2023 by Freya Prescott
wide variety of items for decent prices, and not very busy
July 2023 by Pat Troake
Local to me sells the best food. Lots of variety. You name it they've got it
July 2023 by Margaret Horrell
A small shop but good choice of food
June 2023 by Victoria Massey
Items appear on your receipt that you didn?t pay for and when questioning the store manager you get a lot of attitude and lack of apology for you having to go back to store to rectifyVisited the store weekly, won?t be visiting anymoreShocking service M and S
May 2023 by Samantha Bear
Have used this store for years and every weekend the shelves are empty it's only 11.30 and my partner goes shopping for me as I'm disabled. There's no M&S Italian #4 coffee 'again' no 2 pack of chicken breasts, no cakes on any of the bakery racks no Yorkshire puddings. This was never an issue at the Newport road store which has now been closed. Llanishen is never stocked on a Sunday. We used this location for years then stopped to use Newport road store as items in llanishen we usually bought, weren't on shelves.Photos taken between 11.30 to 11.50Nothing stating that deliveries hadn't been made, no signage anywhere concerning lack of filled shelves
April 2023 by Chandrika Joshi storyteller
Marks always makes and sells excellent foods but in this store particularly there is lack of empathy for vegans. Vegan foods are placed in the same section as the uncooked meats section. Why would you organise your foods in this way.
