October 2023 by Hannah Turner
Visited Next Leckwith today with my mother, we used the fitting rooms & after trying on I put my clothing back, (there was no rail available). I had made my way towards the till to find a different size and put the other size back, after doing so, I hear two colleagues talking about me, saying ?the young girl has left all her clothing on the floor? & I was ?rude? for apparently leaving fitting rooms a state!! Which I had not done!! (the colleague had also directly stated what I looked like and was wearing at the time, it was obviously me). This was something I had not done, I thought I was in fact helping by putting clothing back. I had left that fitting room as I found it - Empty.Also ?Young people these days have no manners? was my utterly favourite comment made by one staff member, because of my age I?m now rude and messy? Stereotyping is disgusting.The cheek of one woman Sarah, then walks over to another colleague on the side of the store I was on, saying ?you see that young girl there, she just left the changing rooms a mess?!? I was putting my items back!! Find it extremely funny how Sarah stopped talking the second I turned to face her, making it extremely obvious I was listening. Another colleagues then said ?I didn?t see what happened? and completely ignored me when I was for a manager the first time? beyond rude.After speaking to my mother, there was a changing room next to mine that did have clothing on the floor, but Sarah, a sales assistant, has accused me as she only saw me coming out of the changing room area!! No apology from her, she scattered the second the assistant manager came along.I was originally told the ?manager wasn?t in?. Eventually I did speak to the Assistant Manager who did nothing all to help, provided me no assistance and said I had an attitude for saying ?I do think more need to be done than just a talking to because of the lack of customer service and false accusations?. I would also like to think she would have appreciated that the I was extremely upset that my staff were actively talking rubbish about myself purchasing out stock! I appreciate things run differently in other stores, but I?m not happy with how this was dealt with. It?s almost as if I was making it up!! We had over £200 worth of clothing, ready to purchase.As a supervisor myself, I would instantly pull that staff member aside, and encourage them to apologise. Or even pull up CCTV to validate the customer, offer discounts or at least write down a number for customer service, rather than saying ?it?s online?. This happened all on the floor and I?m sure the cameras will pick up the finger pointing and mouth closing when Sarah noticed I was listening. Felt like high school, despite them being in their late 40s-60s.I am extremely disappointed with the response I had from the assistant manager and I will be calling head office in the morning. I did receive an apology from Sandra, another lady who was involved, however after telling me at the till ?they?d had a bad day & not to take it personally? really did not help? you take it off the floor!I would avoid this store at all costs, especially if you?re young, make your way to town, I?m sure they?ll be less judgemental and less likely to make false accusations there! Entitlement at its finest.
August 2023 by Steven Rogers
Next, one of the worst shops around. If you have a Barrett semi on a 40 year variable and drive an Audi on 7 year finance, you work as Executive director of sales and marketing with teeth fresh from Turkey, your wife's name is Chesney-luise and you love football, this IS the shop you. Everyone else, go elsewhere.
August 2023 by Simply Austin
Wanted some summer bargains for clothes. Selection was good, style has gone more Ted Baker, but that's ok as it's a bit more stylish in there now.Quality of clothes have improved. Nice fashion, good quality. Not bad if you want some smart clothes with no labels that will last.Shop laid out well, home and clothes and plenty of choice.Had to knock a star off as tills seem to be unmanned and only come when noticed. Problem is, I wasn't noticed for some time. But they was friendly and apologized for keeping waiting.
August 2023 by Linda Pullen
Went to look for shoes for work, nothing there except sandals. Pointless having a big next if you are not going to cater for everyone
August 2023 by Mo Selim
The place lovely but not too many salesman thier also toilet is hidden in the very back
August 2023 by william currie
Coffee shop ? pleasant staff, I didn't look around the store.
April 2023 by Jessica James
Nice shop, nice cafe, dirty toilet with no loo roll though
April 2023 by Steve Findlay
Great location, plenty of parking, Cafe Nero in store along with toilets on first floor. Bath and Body works in store aswell, plenty to keep you busy browsing for a while, men's and kids department too
April 2023 by Naomi J
Unfortunately I have had a shockingly bad experience at this Next store. I ordered a pair of shoes to be delivered to store as they did not have my size when I was there. Less than a week after they were ordered, I looked online and it was showing they had been 'collected' - by someone else!I rang up customer services and was told that it was an error and they were in store, and they had extended the time period I have to collect. Then I went to pick them up the following weekend and was told that they had been checked out again and the extension had not been applied! I complained whilst in store to the manager, who apologised and I asked when I would be refunded. The manager rang through to customer services and then informed me that the refund was being processed.A week later, I could not see the refund in my account so I rang up customer services, who told me that the refund had not gone through because it can only be done in store.I expressed that this was not acceptable, and that the store is over 20 mins drive for me, and I had already been there to try to sort this out and been told that it was in hand. Customer services emphasized and agreed to process the refund but said that it could take 10 working days instead of being instant in-store.I will have to wait and see if this refund does happen now or if I have to chase it up a third time. Evidently it should have been refunded in store, but this had not happened. I have lost all confidence in Next and particularly this store, very unhappy customer.
April 2023 by Mark Baker
I rarely leave Next without spending £50 or more. Says it all really. Goo location, great shop.
February 2023 by David Wilkinson
Not much furniture on display which can be annoying when that's what you go to the store to see. Lots of Live, laugh love rubbish but I can go to B&M for that.
February 2023 by Shakey
The home section is great and there is a Cafe Nero you can sit in. The children's and women's sections are good, but the men's section didn't impress me. The range isn't as good as the Next in Queen Street, so I would only check this out if I was already at the retail park for another reason.
February 2023 by Gerry Duggan
Love the next jeans perfect fit always and to be honest i love next clothes there of great quality and value for money!Highly recommend next amazing shop !
December 2022 by Matt Bristow
Just a big Next ... got a few jumper for work and they have worn and washed really well ... so got to give I good star rating
December 2022 by Berry Carley
Loved all clothes got all I needed prices great staff very helpful and friendly