March 2024 by Kaiwen Wu
Awesome customer service here. The guy called James, went over and above, well done.
February 2024 by Liz Morgan
Good service, helpful staff.
February 2024 by Pearlin Richardson
Worst experience today! Was given an appointment an hour from the time of arrival. When the appointment time came, the dealer said that he couldn't help due to some ongoing work. He put me through to the customer service helpline who bounced me from one department to the other
January 2024 by Liam Stickland
Credit when credits due. After months of trying through call centres to sort my mothers phone issue, Callum managed to finally sort it in store.Thanks for your time and patience Callum. My mum is thrilled to have her old number back and to have contact from friends again.
December 2023 by Angela Hill
Very helpful 02 staff,very satisfied customer ?
December 2023 by Penny Rich
Helpful,friendly, knowledgeable staff.
December 2023 by De4d lnside
Listen to the 1 star reviews!I have gotten an S21 ultra from their store that doesn't even connect to their network using their SIM. The base function of the phone is non existent. Of course O2's response is "We don't guarantee flawless connection" There's surely some minimum standard that you would want a customer, paying several thousand pounds at your store, to experience right? Not just no connection what so ever.Went to EE as O2 do not offer repairs even on their own phones. They were completely disinterested as of course it wasn't purchased from them, they just wasted my time on three separate occasions.My advice is, get an older phone, not from O2, it's cheaper and you won't have to suffer their horrible, near nonexistent customer support - As if to prove my point, I'm going to get a bot copy & paste response to this review.
December 2023 by Chris Carter
Had a problem with my sim since being transferred from Virgin Mobile. Staff were very helpful, listened to the issue and were able to fix it there and then by providing a replacement sim.
November 2023 by EyeLurveEwe
The guy didn't give me chance to even looks at phones before he started breathing down my neck. He talked my mum in to buying cheap rubbish phone. My mum isn't phone savvy but she takes photos and need good sound. Neither she can do in her new phone. The guy was uninterested. No enthusiasm and seemed like he was rolling his eyes at my mother, a "hurry up and go" attitude. I'm assuming because he was fat he was busy day dreaming of McDonald's
November 2023 by jo leth
I ask top up pay card 2min quick staff man say 2 hours wait list not queue. Why man staff stand. I am not new mobile. I understand short staff people. One man staff stand with list wait people list nothing all day I fed up 02 shopping ????
October 2023 by Elizabeth Williams
Having spoken to someone on the phone and not getting much help, called into O2 shop in Cardiff to be wonderfully assisted by a young gentleman who couldn't have been more helpful.
October 2023 by Danielle Hamer
Terrible.Dont know what they are talking about and then fobbed us off for 10mins due to ?it? issue. Came back and was with another customer
October 2023 by Elio Assuncao
Little waiting time and helpful friendly staff. Quite spacious layout too.
September 2023 by Clive Cardiff
The worst customer service I have ever had. Avoid this company like the Black Death. Their one and only priority is to take your money off you. I am moving to 'Three' ('3'), as they apparently treat their customers with more respect, rather than simply as cash cows. I wish that I had never heard of O2.
September 2023 by thomas butterick
Great staff sorted my problem out
