January 2024 by Silviu Stoclei
Customer service at the tills is shocking, waited 5 minutes and I was the only one in the queue, 2 of the staff were chatting at one of the tills I asked if it's open they said no and carried on chatting.They need to give more attention to customers, it wasn't even busy.I'll use a different shop from now on even if it's more expensive.
January 2024 by Shapla Suma
I went to sport direct today and I was so upset with the staff because they were being rude and misbehaving with me.when I went to till for paying then one of the staff served me very very rudely and giving my clothes like throwing on the floor and when I told her that, then she lied to me and didn?t apologise and other staff also defended her. I don?t understand why they were rude to me ,is because I?m Muslim..it happened in Cardiff, town centre ?.
December 2023 by Sunny Aitha
I appreciate Miss Arpitha's excellent assistance at Sports Direct. She helped us find the perfect travel bag with great expertise and a friendly attitude. Her knowledge and customer service made our shopping experience enjoyable and efficient. Highly recommend her assistance for anyone in search of quality products.
December 2023 by Katie Jauncey
Went into sports direct to buy a steam voucher from the game section along with some gaming socks. Mistakenly, I went to the sports direct till which is right next to the game till. I asked if they sold steam vouchers. The girl at the till said no, and the guy next to her confirmed "no the closest place is currys". She also said I would need to go to the next till to buy the socks as they won't scan on hers. So I went over to the till next to hers to pay for my socks and commented to the game man that I was surprised they don't sell steam vouchers any more. Apparently they do sell steam vouchers. The girl on the next till just has no clue. Instead of saying "sorry thats not my department, i dont know, she just said no we dont sell them". She almost lost the game company a sale which is really bad when a lot of people are being sent away during the busiest time of year.
December 2023 by Jasan Ames
Misleading offers. Misleading campaign. Closing down, yeah right, moving about 300 meters. Expected 20% off as advertised every 6", but had 0% off because they were already discounted (not according to the prices on the boxes or shelves or at checkout).For some reason I gave these guys a second try after being scammed before, don't know why I bothered going back in.
October 2023 by Tom Davis
Staff were unapproachable and rude when I was looking to find the product I wanted in my specific size, nobody seemed to want to help and when I found someone willing to they were completely dismissive. However the worker at the till was very friendly.
October 2023 by Nikos Filippis
Poor custmer service with limited staff and also attitude from the cashier. Had to return some clothes for the first time and they do not offer refunds. Won't shop again.
October 2023 by Fereshta Shaheen
The staff are not helpful, so it makes it very difficult to find what you need. They are not pleasant or welcoming too.
October 2023 by Dee Cempa
Had a great bargain on Skechers. Very pleasant young lady helped me find them.
October 2023 by John Chea
Staff were helpful. Got what I need here.
October 2023 by Cláudia Inês Pereira
Very disappointing as a sport store in terms of choices for woman, specially for runners.
August 2023 by R. Akter
I bought a suitcase like 4 days ago, After coming home i measured it was not the size I expected so I took back to the store to return, And there was a lady told me that its been used and they will not return it. Even though it was new with price tags on and the receipt. The Manager name Gareth came and make an excuse and said the wheels looks used and its not the same condition I bought 4 days ago. If you check the new suitcases their wheels are like this as well because when you move into the store it gets bit brown.Manager was not in a condition to understand along with his other employees , I requested him many times he said no.I told the manager that I will make a complain online he said do whatever you like.There were other customers as well who saw the whole thing and told me to make a complain on customer services online as they treat the customers like this in the store. Don't buy anything from the St. davids store because these people will say yes you can return the product if you have receipt, but when you do they will not take it back. And if you need any help in store in term of finding, they always said find yourself its not available in store without even looking for that.Poor customer service from the manager name Gareth and that lady working at 10.30 am. I am attaching the pictures so you can see yourself there is not a single crack on this suitcase.If you can move the suitcase in the store as well its wheels get bit brown. thats a common sense.
August 2023 by Pete
Charged £69.99 for an item priced at £22. Refused to honour the advertised price
August 2023 by prasanth varghese
Wouldn?t recommend this shop ..my kid asked for the right size to one of the million wandering sd tshirt people at store and she asked him to go check at the counter and continued chat ..changing rooms arent great ..
August 2023 by Phanupong Thumnong
I went to this store today and the staff's behavior left me unhappy. I politely said "excuse me" to one of them, but she gave me a disgusted look and wasn't welcoming when I asked questions. Strangely, when another customer (from a different ethnicity) asked for help, she seemed more willing to assist.I hope the store takes this seriously and improves their staff training. Everyone deserves equal treatment!
