January 2024 by Sian Yeoman
Nice place for a coffee and lovely quiet place to sit with friends or on your own. Coffee is always hot, fresh and very enjoyable ?
December 2023 by Luca Perini
Downtown Cardiff, good no and cute like all
December 2023 by Matt ?Silverback? Carter
Very busy. Very slow. Very expensive for what it is. Looked like it needed a once over with a damp cloth. Grubby.Won't be rushing
December 2023 by Rhian davies
I just want to give a huge shout to one of the baristas called 'Jas'. She went above and beyond her role and made our experience at Starbucks wonderful. We took along out Autistic learner for their first ever Starbucks ! upon arrival Jas turned off the music in the coffee shop so that it was more comfortable for us. The learner sampled their first christmas coffee, which came with cream. He wasn't sure if he would like it, so Jas put it in a seperate cup for him and gave him a spoon to taste. Our learner didn't like the coffee, Jas noticed this and came over with a complimentary hot chocolate, complete with a smiley face! this made our day and we spent the rest of our visit there smiling. Jas was attentive to our needs and we wanted to thank her personally but the shop was busy so couldn't see her. A huge thank you to you for your wonderful service. We most certainly shall be recommending this store to people.
November 2023 by farid A
I was there in the morning and I waited for more than twenty minutes for a coffee and there was a person lying there and it smelled very bad.
November 2023 by Mandy Jones
Quite a large queue, but staff were busy
November 2023 by Alex Sealey
Much better before the refurb. No longer plays music and doesn't feel as cozy
November 2023 by Molly Hill
Fantastic. Staff are lovely and I love the Christmas decor???Will be back
November 2023 by Lisa Pocock
Lovely place, nice and clean especially since the refurb but just always
November 2023 by Ravenclaw_shipper ._.
Staff were away with the fairies and kept sending everyone incorrect drinks. Eventually got our drinks after a 25 minute wait, each drink arriving 5 minutes after the last. Lucky pumpkin spice is so delicious! They also don?t know how to measure, spilling milk all over the kitchen.
November 2023 by Joshua Ovington
As an ex employee, milk and frappacuino jugs not being cleaned properly between uses. Drinks coming out much too slowly and were not great quality. No customer service skills - seemed like it was an inconvenience we were there. Woman next to me got her food 8 minutes before her first drink came out. Clearly understaffed which brought the whole thing down. There's two other Starbucks' near which are objectively better. Sorry guys.
October 2023 by David Johnston
A visit to Starbucks, Bridge link.Great clean, comfortable seating and tables. Fantastic counter for customers flow. The staff gave great services and were polite when they took my orders. Super dog friendly and gave us a cup of whipped cream for the dog. Thank you Management and staff.
October 2023 by ????? ????????
The worst coffee of my entire life.I understand perfectly well that the flow of people is very large and baristas may have some difficulties with timing... and we might even miss the fact that I waited 20 minutes for my order of two lattes sit in, but...1)The first latte was given to me in the paper cu?.2)after about 7 minutes of the latte being on the stand, I asked: ?why is it in a paper cup and where is the second latte??The barista answered me: ?Do you want me to pour this into a mug??I said: ?I initially want it in a mug, I want you to make my latte in a mug and not pour anything from the paper cup?3) then the second barista took the glass of my coffee and poured it into a mug, and she did the same with the second drink. After that, she frothed more milk in the pitcher and ?topped? the milk into the mug with my cooled latte.I was simply shocked by this attitude towards visitors and the irresponsibility of the workers. They simply could not fulfill my order correctly, but when I asked to do everything as needed, which meant issuing two lattes in mugs at the same time, this was ignored.I myself have been working as a barista for several years and now I am a manager and I am very disappointed in your service. As a boss, I could not allow such infantile behavior in my establishment.That this situation CANNOT BE NORMAL.It really ruined my day when I needed a nice cup of coffee.
October 2023 by Gavin Lewis
This place has severely gone down hill since its refurbishment. The staff have all been changed, and compared to previous standards are extremely slow and need more training. The customer service was very poor, not even a smile or a thank you!People were actually leaving the queue because they were taking an eternity to serve one person as they were simply too slow.When we got our order it was borderline warm and lacking in quality that we used to get at this establishment.We will chose another Coffee shop in future, a place where quality and common courtesy still exists.
September 2023 by Lucy Charlton
Ursula was the kindest most helpful Starbucks worker I have ever come across, deserves some recognition! Thank
