January 2024 by Frank Heggs
We went in looking for 'First defence', couldn't locate it. Very helpful young shop assistant led us to the right shelf, showed us first defence and their own brand called 'Early defence' which was much cheaper, so trying that.
December 2023 by Enoch Ho
The standard of service has dropped from excellent to terrible in the space of 3 monthsI've been with this Pharmacy for about 2 years, and its service has been nothing short of excellence, until 3 months ago, when the Superdrug App experienced technical problems.My GP for some reason (reasons known to the Pharmacists) has communicated with the pharmacists and collectively decided to pre-prescribe 6 months worth of my prescriptions, to be stored within the Superdrug store.I'm still required to contact the pharmacists to let them know every 28 days which particular medications I need, I usually do this through the app without a problem. Last month (November) I did not receive any notifications from the app telling me the medications are ready for collection, so I phoned up but no one picked up the call, so went to store to check, and found out that they didn't process the prescription, and I had to wait more than 30 minutes for them to be ready - ok I treat that as a one off mistake.For this month (December) I expect the store to be super busy leading up to Christmas, so I decided to contact the store through the app on 9/12, and give them 2 weeks to process my order. When I went to store today, what happened? The staff there didn't even have a clue that they've stored 6 months worth of my prescriptions in store, and even told me to call the GP to find out where they are! It was after much explanation they finally realised that my prescriptions were indeed with them!What happened next was astonishing - instead of showing remorse and processing it straight away like last month, they had the gut to tell me to return to store to collect them tomorrow!!! I told the staff there that I've given them 2 weeks to process my medication, their response was that the app doesn't work on their end, and it hasn't been working for a few months... how am I supposed to know if no one told me?To make things worse, in actual fact they've been telling every customer to "come back tomorrow", lets assume every query from today will be answered tomorrow, how about tomorrow's queries? They'll just keep pushing customers back another day! Nobody ever picks up the phone, that means everybody has to make 2 seperate visits on different days in order to collect monthly prescriptions!Nobody bothered to fix the app that hasn't been working for that long! People's health and lives are affected and no one seems to care!
December 2023 by OMID
awful pharmacy, they are not in good order at all and definitely they can not find your prescription and then send you to gp. it happen to me for last 4 months and every time lier manager promised never happen again!!! not friendly staff. do not go there.
December 2023 by Shane Kugler
They are the best in Caerphilly. They are all ways very Helpful and always remember me .
November 2023 by A Mah
Appalling service - avoid.Bought nasal spray and I wasn?t given a receipt. Walked out the door and straight back in realising it was wrong- they told me because I had no receipt they wouldn?t exchange it - even though the same person served me a second earlier and didn?t give me oneHorrendous service, arrogant and rude and didn?t want to be even slightly helpful. Will never return .
October 2023 by Gavin Sims (simsyboy)
Easily the best pharmacy in Roath. After poor service from boots and lloyds, superdrug is amazing. There's never any issues with my prescriptions, the girls go out of their way to make sure it's already ready on time or occasionally early. Boots and lloyds should visit here and take note of how to deal with people.
August 2023 by adam porter
Went in today for bug bite spray as its that season and I was served my Daisy who was very polite and friendly and made me aware of the health and beauty card, helped me sign up and explained how it works, thank you ?
June 2023 by Damiano de Gennaro
Avoid this store as plague. I bought eye drops and the can was empty and the lid not secured (probably someone swapped a old used one with a fresh new). Went back in the store and they didn't refund me using different excuses and asked me to contact the producer to get a refund...
June 2023 by Mark Ryan
Go to superdrug every month to collect my dad's tablets,good service never had any problems great chemist's.
May 2023 by James Lewis
I visited there about 2 weeks ago to collect some medicine and when I handed my prescription to the staff there he was a bit rude them he said that it would take up to 15mins to collect some bloody medicine which was less than 10 steps away!
April 2023 by Sajda Malik
Awful muslim hijabi wearing manager. I spoke to her, and asked why they refused to accept a coupon, which had Superdrug's name on it, as a redeemable product. Very poor attitude she has.
April 2023 by lia x
The brow ladies don?t get enough credit for the job they do, fantastic staff and the best eyebrow threading in Cardiff, and I?ve been to a lot of salons. Love Superdrug!
April 2023 by Shehnaz Parveen
Returns with Superdrug is so bloody awful. I placed an order and then emailed customer services to cancel this order, no reply. I then phoned the store as it was meant to be a click and collect order. The 'manager' of the store cancelled it and told me it would be refunded. I then get an email to say my order is being processed. I emailed customer services only to be told if the store had said they cancelled then its been cancelled and to keep an eye for my refund. Few days later, i received an email to say my order was ready to collect??? I phoned the store AGAIN, they said the manager didn't cancel the items but it's been done now and i should get a refund. I asked if i could get a confirmation of refund via email as it was becoming a nuisance. The girl said yeah, it should come through. Nothing. I emailed customer services againz messaged them through messenger. The amount has been taken from my bank and I've heard nothing. THE absoloute worst service!
February 2023 by Dipin Jacob
Lots of stuffs in reasonable prices. I always buy my perfume from here. You can buy original branded expensive perfumes and also cheaper ones from here.
January 2023 by Paul Fish
Fourth time since end of November I have been here waiting outside for the store to open at 8:30am. It is never open on time. Waited ten mins last time.
