October 2023 by Natalya Victoria
Carys was super helpful! Absolutely lovely girl and gave a personal touch! Great staff member
April 2023 by Sarah Chinnock
The server in this shop was amazing. June Jones was very knowledgeable, caring and happy.
December 2022 by fern beale
Didnt honour their black friday deal and still havent got my refund 2 weeks on. Have asked and sent many emails and no response. Why is it so hard? Wont use the online store again. Online shopping is supposed to be easier and hassle free. Not in this case
September 2022 by vanessa bond
Sadly there isn't a zero rating which is what this business deserves. Went to the one store in St. Davids to be met by a completely disinterested shop assistant who told us to go upstairs and see if they have what we were looking for. This is not how customers should be treated, between the two stores there should be a way to communicate with each other so that customers feel as if they have been treated well. We went upstairs to more disinterest and a simple no. No, we don't have it although the perfume in question was on their website. The assistant was more than happy to just leave us with a simple "no". If this was my business I would fire people who don't try and secure a sale when people are begging to spend their money. Rude, unpleasant and not what perfume shopping should be about.
July 2022 by Barry
Avoid if you can. Company takes your money but doesn?t provide the products.Would of been zero stars, but won?t let me give a zero.If there was an award for the worst customer service they would definitely win it. Ordered through their website which boasts collet within 30 mins for click and collect. Placed order via click and collect and 4 days later I?m still waiting for my product. Went to store and was told item is being delivered, spoke to 4 different people at customer service all unhelpful and clearly lie to get customers off the phone. Why have a click and collect service of the item that has to be deliveries or just simply say when placing order that item isn?t available for click and collect. All other major retailers do. Next time I?ll pay the extra £20 to their rival who offer an amazing customer service.
July 2022 by ?????? ? ?????
Bad company for getting discount. I pay money and after five days I not getting perfume I give you advice for everyone not trying membership if want discount got john lewis and boots and customer service. Just killing time
March 2022 by Hamza Shamsan
Welcomed and assisted by an eloquent andrespectful staff member, customer service was top notch!
March 2022 by Peter Dawes
Very helpful and knowledgeable staff. Looks like she is putting me on the nice list.
August 2021 by Writing Reflex
Beautiful shop floor in St. David's shopping centre. They have really good deals and nice packages. Some of the packages and deals come with free bags and travel kits. Prices however I don't think are as competitive as the perfume shop nor do they compare in stock.
August 2021 by Shane Harvey
went to the fragrance shop in cardiff st davids center wasnt sure what i wanted exactly spoke with scarlett what a lovely genuine honest person soon had me sorted out with my new aftershave thankyou scarlett very helpful very professional.
August 2021 by Connor Gwilliam
Really friendly staff, loads of options to choose from and give you good deals too! Would recommend.
August 2021 by Blowfelt Pc
Great customer service by young lady who was polite and helpful. Cheapest price in Cardiff for what I was looking for so good value to.
July 2021 by Google user
Beautiful shop floor in St. David's shopping centre. They have really good deals and nice packages. Some of the packages and deals come with free bags and travel kits. Prices however I don't think are as competitive as the perfume shop nor do they compare in stock.
August 2019 by Claire Scannell
Fantastic food and great service. Very good prices.
June 2019 by Gareth Hopkins
Great place to visit/work at. Very friendly/knowledgeable/trustworthy staff who go above and beyond to help. Thoroughly recommend it here :-) x
