March 2024 by Elaine Lewis
This was an excellent venue. It was lovely to have such great good and great staff.10/10
January 2024 by Kaffers12
We had the best experience here, the staff couldn?t do enough for us, always asking if we needed anything else. Interacting with our children, making us feel very welcome. The food was absolutely incredible, both children ate all their food and loved it. Salad bar was delicious. We all love to go up to the counter and pick our food. It never disappoints here. Cannot wait to come back soon!
December 2023 by adrianbrynley123
Having read the contrasting reviews and not previously visited we went ahead and booked with an open mind as to what to expect. Well how wrong we were to have any concerns, the staff on a busy pre Christmas evening were attentive, polite and courteous, the food quality and choices from starters to desserts were excellent and tasty and the service for each course no problem at all. Would definitely recommend to other family members and friends and revisit ourselves in the new year.
December 2023 by Sherpa08980773104
I went to this place for my lunch and also to check it out as a place to have Christmas Dinner in the future. It was not welcoming at all. £35 lunch menu and no table service, was told to order at the counter. Approached the counter and was ignored. I have to admit everyone there seemed to be enjoying the experience. I walked out very disappointed and tried another place.
November 2023 by Nicola Rogers
Stopped in the Old Custom House after a long walk around Cardiff Bay and the garage. Conveniently located, found a seat at the bar, the restaurant was quite full and bustling and smelled amazing. They have a unique menu listed on a chalk board above an array of fresh meats, seafood and salads. We only shared a bowl of olives but will definitely be back in the near future to have a full meal.
November 2023 by Martin Reynolds
Average to good food at moderate pricesBusy... Good service.. wines to suit most taste and wallets £25 Sunday meal two coursesWe will sit in a quieter area next time
November 2023 by Kean Jones
We visited on a Sunday in October after pre booking, we?ve fancied visiting for a while but never got around to it and I was a little put off by the reviews stating bad service. I?m glad we visited because our meal was excellent from start to finish. We were welcomed at the door and offered a seat at the bar while we waited for our table, we waited for a small while to be served but our table was ready when we did. My wife had a Sunday lunch and I had a fillet steak, my wife said the Sunday lunch was the nicest one she?d had for a while. The fillet steak was excellent, really nice size for a fillet, really tender, tasty and perfectly cooked to my order. We shared the pate starter and had a bread basket, the pate was lovely and so was the bread. The broccoli side I had was very nice, cooked with chilli and garlic and so was the pepper sauce I had with the steak. We had a bottle of the Marques de Riscal Verdejo and a couple of glasses of Piper Champagne, both very nice. The service was excellent throughout, from the greeting to the table service and the guy behind the ordering counter, very welcoming, friendly and helpful. The building is very nice too, nicely decorated, bustling with activity but plenty of space around the tables. Including the alcohol I mentioned the bill was around £130 including a tip. We will definitely be back.
October 2023 by TomBooze
We visited on a Sunday in October after pre booking, we?ve fancied visiting for a while but never got around to it and I was a little put off by the reviews stating bad service. I?m glad we visited because our meal was excellent from start to finish. We were welcomed at the door and offered a seat at the bar while we waited for our table, we waited for a small while to be served but our table was ready when we?d ordered our drinks . My wife had a Sunday lunch and I had a fillet steak, my wife said the Sunday lunch was the nicest one she?d had for a while. The fillet steak was excellent, really nice size for a fillet, really tender, tasty and perfectly cooked to my order. We shared the pate starter and had a bread basket, the pate was lovely and so was the bread. The broccoli side I had was very nice, cooked with chilli and garlic and so was the pepper sauce I had with the steak. We had a bottle of the Marques de Riscal Verdejo and a couple of glasses of Piper Champagne, both very nice. The service was excellent throughout, from the greeting to the table service and the guy behind the ordering counter, very welcoming, friendly and helpful. The building is very nice too, nicely decorated, bustling with activity but plenty of space around the tables. Including the alcohol I mentioned the bill was around £130 including a tip. We will definitely be back.
October 2023 by Robyn Swanepoel
It was my first time coming here today. Whilst they are lovely and the views are gorgeous I haven't tried the menu as of yet.The service from the guys was lovely. They are dog friendly in the beer garden and the grounds are kept very smart.The only slight issue is they are not very accessible. With a step down to the main part of the beer garden and the layout of the tables not easy to get around in the wheelchair I would not be able to come here on my own.They do have parking and a very nice bar area. Heated lamps outside as well for evenings.
October 2023 by Rhea John
It's a really nice place to go if you fancy treating yourself or for an occasion. The food is really good & there's plenty to choose from. The fresh food bar is very nice, where you can select your fresh fish, meat & anything else they have available. I would recommend making a reservation for the Custom House as it's popular & can get very busy.
September 2023 by AmandaLouisa
This was a very important family occasion for us as we were taking our American family here for lunch. There were 8 of us in total. We ordered our food and it took 50 minutes to arrive. My sister's meal had been completely forgotten. Most of us had a meal that came with chips. They were pre-seasoned and so si salty that we couldn't eat them. I had the steak and ale pie which again was so salty I couldn't eat it. The service was so poor. We had to ask on 3 occasions where our lunches were. We didn't complain at the time as we had to rush to our next place to meet more family members. Very, very disappointed! Will not be going back.
September 2023 by Zorica Shaw
Friend and I went to The Old Custom House for a lunch. Restaurant is situated in historic building (there are 2 restaurants) , with a stunning outdoor terrace overlooking Cardiff marina, surrounded by plants around the tables . Spanish theme. We enjoyed delicious food, wine and the views. Very enjoyable afternoon.
August 2023 by RachealB36
Best fillet steak around, we?ve never had a bad meal here though the staff at times can be a little less friendly, you have to pay for all extra sides inc salad & chips which is a big down side, we paid £ 300 for lunch for 4 people, very expensive
August 2023 by sue17042016
Absolutely fabulous meal. Great atmosphere beautiful surroundings Good service. The food was fantastic, hot well presented and plenty of it. You can?t beat it for a great all round experience
July 2023 by 976bethanh
A fantastic meal for our Anniversary meal. We visited on a Wednesday evening and the service was excellent. My husband had a steak which was 10/10 and I had a tuna steak which was equally as good. We would recommend this restaurant and can?t wait to visit again.
