March 2024 by Bronwen Davies
Always full of attitude. Always days late with important medication. always take forever and a year to complete prescriptions even with the meds rite there next to them. Disgusted by the way they treat and talk to people.
January 2023 by Cariad E
Very hard to see this pharmacy decline the way it has over the last year.I am there most weeks and it gets worse each time.The shelves are empty, staff are rummaging through stacked trays to find prescriptions they?ve not had chance to properly file, most staff members are ok, but one last week has pushed me to write this review, A old man who clearly struggled mobility wise was told to come back in the afternoon , he was visibly cheesed off but not rude , he said ? you told me it would be ready today?? , the member of staff them embarrassed him in front of a lot of other customers myself included ( we were all awkwardly looking at each other in shock) by loudly telling him to drop his attitude, she spoke to this man who was well into his 80s like a toddler! I don't think she cared just how much effort physically it probably will take that man to keep returning for nothing, he had every right to be disappointed, Its really embarrassing how long their turn around time is for prescriptions , Im talking 3 days which is outrageous. I cant see how this pharmacy will survive another year, its not a independent pharmacy the WELL chain is thriving most places so I don't get what makes the Radyr branch so poor. They?ve even stopped their repeat service which again is a life line for old people.Please look into staff and stock for the branch its becoming unbearable.
January 2023 by Shy And dont tell
Disappointed with no stock on shelves but the pharmacy staff are doing well obtaining and fulfilling prescriptions on time. I have seen the staff being shout at, even though the fault is not with them. They do go above and beyond, and myself and girlfriend, don't have any issues.
December 2022 by Katrina Jenkins
What can I say. The staff at this pharmacy are loving and caring. Friday the 25th I was amazed how one of the colleagues working at the branch helped 2 sick people. This is what we need in this community, I can't praise them enough for what they have done, and definitely made the place a turn a round. Well done. I will definitely be coming back to this pharmacy and bring my family along too.
November 2022 by Helen N
Sadly this pharmacy absolutely never has enough medication. Since moving to Radyr I have been here maybe 10 times and I?d say 9 out of those 10 the whole prescription was unable to be fulfilled. This always results in needing to come back a few days later which is really inconvenient. I even rang today to confirm the item was in stock but then there was only 3 out of the 4 boxes.I won?t bother trying again. Please sort out your stock ordering.
October 2022 by Ddraigwarrior Jenkins
After giving this thought and consideration, I can clearly say that this pharmacy is now getting back onto is feet. It have been a rollacoaster ride for this typical place, especially when it haven't had the proper staff here, however the people they got in there now are doing a very good job. There are changes for people to order their medication, which I totally respect that, especially when the staffing levels are low. The staff are saying to order 10 days before they run out and this gives us all a better time. The shop is even taking a u turn with stock on shelves more variety. Its finally coming back. ?. Please let's all stick together as a community and support the pharmacy. They are doing ? best. I haven't had any issues nor my family.
October 2022 by Paul Rogers
Complete disarray, prescription takes over a week to be fulfilled.Avoid.
October 2022 by Lott Brand
It's actually sad to write this. Well pharmacy in Radyr has been my go to for my repeat prescription since I was 18. However times have changed. Personally I've had prescriptions late, waited 40 minutes just to get in the door, and also was not informed they were no longer automatically renewing prescriptions. I've witnessed the new staff being incredibly rude to others, especially when it's their staff who have errored. In one trip I met not one but TWO people who had been given a prescription bag with their name on, and someone else's meds inside! And they didn't have each others which means on that day alone at least 4 people went home with someone else's drugs. Imagine if that was a vulnerable person who maybe didn't notice? And the staff were very rude about the situation to the people who just wanted their medications. Especially the newer, slightly larger blonde lady, who I have seen be really rude to several people (luckily not myself). I have now left to go to a new pharmacy after almost 8 years of using their service. The way things are going I don't see the pharmacy surviving the next financial year.
October 2022 by robin
Avoid at all cost.Unsure what is happening but I?m pretty sure this pharmacy is planning to shut down. They?re not handling automatic repeat prescriptions anymore and the new staff are incredibly rude and dismissive.My mum had an infection the other week and she needed antibiotics, iodine dressing and special bandages to keep the iodine dressing clean. She was able to get the antibiotics but was told they didn?t have any of the dressings and to come back later.Went back later, they had the iodine but not the dressings, was told to come back at the end of the week.Went back at the end of the week, still no dressing. In the end my mum finished her entire antibiotics course and just told them to forget the dressing seeing as her injection had already cleared up. Ridiculous as she is diabetic and it?s imperative that she has what the doctor prescribes but the pharmacy just didn?t perform to an acceptable degree.Very concerning as the community that depends on this pharmacy to do it?s job is largely occupied by elderly and disabled folk. I would recommend you to take your scripts elsewhere as the waiting times are insane and the staff is rude and unhelpful.
July 2021 by Jonathan Davis
I have been using this pharmacy for the last 10 years. I have always had a good service and the staff are always polite and friendly, I can?t fault the service I receive!
July 2021 by Heather Fowle
The people here are so lovely, professional and friendly and really care about you. With this pharmacy you are a human being not a number.
July 2021 by Toby Stockton
There is literally nothing worse than a company that wont pick up a phone! Read the other reviews as others have experienced the same! I rang and rang and rang and nobody bothered to pick up! V Annoying !
July 2021 by Eden Vehicle Supplies
Really helpful staff & good advice from pharmacist.
July 2021 by Sally M
I really do not want to give any stars to this pharmacy because right now, I am furious. They won't answer the phone (again) and they haven't delivered my mum's repeat prescription today as promised (again). This is despite promises and apologies for us having the same problem every month over the last few months since mum came out of hospital. I changed to this pharmacy thinking it was more convenient, but quite frankly, I spend more time trying to get them to do their job properly, I should have left things as they were!
July 2021 by Georgia
Awful customer service in this Pharmacy that?s when they eventually answer their phone. Ordered my repeat prescription over a week ago and all they can say is ring back after 3 without even looking into why they haven?t filled the prescription yet. Very unhelpful and awful attitude on the phone during these hard times.