February 2024 by Andrew Hardwick
Very helpful staff and good stuff
July 2023 by Luke ?EVILshockwave? m
Went in to the Carmarthen shop today and as i was there what i think was the manager made the young lad that was finishing his shift empty his pockets before he left the store in front of customers very professional won't be going there again
July 2023 by Marcus J. Trubridge
Visited this store today and was very disappointed. The staff were very lazy and refused to help me find something that the website said was in stock (4+ copies) by saying they didn?t have any (they clearly did). The shop was a mess, stock all over the floor instead of on the shelves and items marked up with the wrong price. One of the worst CEX stores I?ve ever been into.
April 2023 by KingOwen 20
Refused to take my Sega megadrive as they couldn't get a video to show up, went home and got it working first try
March 2023 by Jake Mackie
Open until 6 pm it says on the website which was updated recently and 2 staff members were leant over the counter having a good chin wag with the doors locked and one of the staff looked at me and done the hand gesture of his hand moving across his neck, I specifically went to this store as they stated they were open so I?m very unsatisfied and will not be using this store again, this was my first attempted visit and this will also be my last.After reading further reviews this isn?t the first time it?s happened and I can understand why people have said the staff isn?t helpful, very poor experience. Only giving one star as it?s not possible to give a 0 star rating.
March 2023 by Peter Smith
Extremely rude staff and doesn't help
November 2022 by Wazza
Bloke with a long beard wearing the slip knot jumper is a gigachad. Actually a legend of a human being.
September 2022 by Liam Jones
Terrible customer service. The last 3 times I have been to cex in carmarthen they have messed up. How hard is it to put the right disc in the case. This time no disc in the case. May as well just flush my money down the drain. Driving all the way home to find an empty case and no disc. Come on how hard is it to do that job. You are all incompetent at cex. Never spending money there again
August 2022 by Ceri Bethlem
Very fussy about things. Cash generator was better, and they price match Cex
July 2022 by Donna Bolshy Walshy
The one star is for the items my son needed otherwise I would of left and gone elsewhere if there was another choice of shop but there wasn't.There was 3 members of staff all too busy to serve!!Only one started to serve after someone walked directly to him to solve an enquiry as that member of staff previously served him.We waited for 10- 15 mins to be served, nobody else was waiting in the queue, just us. One bloke kept having a sly look at us and then carrying on scanning items on the lap top and the woman decided to tidy the display cabinets. When we finally got served the other two came together to chat about music etc.I told the guy serving that they need retraining in customer service. How customers should be served as promptly as possible to have a quick service and a happy customer but they really don't care.I won't be going back in a hurry
June 2022 by Tom Smith
Great for some things. I would never buy consoles or high end devices from there but you can find some bargains. Had a few scratched DVDs and dodgy controllers but it's understandable.
May 2022 by Rowan McMaster
I?ve been trying to get a response from someone about where my payment for the items I dropped in a few days ago is, and I can?t seem to get any answers. Could someone help please!?
May 2022 by Craig Pykett
I?ve bought and sold with CeX for around 8yrs with no issue, my local store are brilliant (Arnold) I ordered a laptop for £310, grade C so I expected some light damage. What I got was a laptop with a smashed USB port, screen that looked to be glued together, a faulty battery that flagged up when I first turned the laptop on and overall the laptop was slow for which is a high spec unit. Took this to my local CeX to complain and the fulfilment store which was Carmarthen decided to call me a lier and refute all my claims, at This point I?d had the laptop 2 days. After Arnold store backing me and a direct conversation with the online support team this was finally refunded.Being told that I?ve damaged this unit and then being told that the member of staff didn?t even check this laptop before sending it out is a huge red flag! Basically being called a lier without even checking this is so not on.Next time I?m buying online and the option is this store I?ll be thinking twice.I?ll always use my local store, that and the support team are brilliant.Do better CEX Carmarthen!
March 2022 by Kevin Chambers
Freindly and helpful staff. Although there was a mis communication between between sales staff which meant I had to return the following day.
December 2021 by Corey Wyn Jones
Drove from Ammanford, paid parking only to be turned away at 13:35 at the door due to an hour staff break at 14:00. Yes, staff need a break, but a closure at the peak of the day? Come on.
