February 2024 by ffion heghoyan
Exemplary service! If I could give any more stars I would! ??????What a lovely experience. Being someone that hasn?t had an eye test for over 7 years the thought of going was a little daunting. The lovely ladies were so welcoming and instantly put me at ease.There was next to no waiting for my appointment, I must?ve been sat for less than a minute before my test. Such a brilliant team working in there. The optician explained everything perfectly.When it came to choosing glasses the lovely young lady out front (I am terrible with names - I do apologise) could not do enough to help! Absolutely wonderful, she was very kind and patient.. I can be indecisive at the best of times. She took the time to stay with me and help me pick out the perfect pair of glasses.I highly recommend using this branch!I couldn?t have asked for a better experience, could not fault it!
January 2024 by Aimee Williams
Spent over 10 minutes in the queue for my daughters appointment, only to be told when we finally arrived at the desk that they had to rearrange as we were over 10 minutes, and to come back tomorrow. Absolutely pathetic. Will not be using them again. Waste of time.
August 2023 by Alexandra Edwards
Please answer your phone!!!!!!!
July 2023 by david Evans
Was seen to promptly and professionally and given relevant advice regarding my eyesight and possible health issue.
April 2023 by Nadine Davies
Brilliant professional and friendly environment. Me and my siblings all attended different times and was so helpful in explaining everything and we enjoyed our visits. Thank you again for making our appointments enjoyable x
April 2023 by David Lloyd
I. have been a customer of Vision Express for several years and have always been pleased with the high quality of service they have. This visit was no exception - very satisfied with every aspect of it.
March 2023 by Janey May
Professional, thorough and caring experience all round
October 2022 by Dawn Derrick
Brilliant staff. Very friendly. Nothing is too much trouble for them. Husband had varifocals so quite expensive, but the service is worth paying for. Much better than the opposition beginning with S whom we've used for years.
September 2022 by Wayne Jenkins
Optician was great. Not impressed by sales pitch to get me to buy products under pressure
July 2022 by Marion Lee
It was a good experience for me entering for the very first time. The staff were extremely helpful and friendly.
July 2022 by gerald moore
Great bunch of people very willing to help and sort things out for you
June 2022 by Jacqueline Savage
First class service, the gentleman that looked after me, very quickly took ownership of my problem and within 20 minutes all sorted.
May 2022 by Kirsty Lovelock
Absolutely awful customer service/care. As soon as we walked in we were told to put on a face mask. Have never been told to put one on before, as I'm exempt. I didn't argue, I put one on. Loosened it to take a breather was told abruptly to put it back on. I did. Felt very uncomfortable. Can't even remove it to try on glasses?! No wonder it's always dead in there. Only went as it had a next day appointment (not surprising really) everywhere else was a 2 week wait. I'll go back to my regular optician next time.
May 2022 by Geraint Jones
I had an issue with my eye on Saturday and my usual opticians were closed. Phoned 111 and was given a few numbers of emergency opticians. This store was one. The service I received was second to none. Turns out I had a corneal ulcer. The optician contacted the opthalmology department in Glangwili. They couldn't see me till Sunday but I was given an antibiotic eye cream to help out over night. Had a cover letter to take with me as well. Even had a call today to ask if everything was OK.Absolutely faultless service and I'm not even a patient there.Many thanks, Diolch.
May 2022 by lyn Richards
Visiting Visiin Express was a real pleasure. They not only tested my eyes in every way possible, they also put the lenses back in 2 of my glasses. Incredible service. Highly recommend