January 2024 by Charles Hawes
The pharmacy at Chepstow is an almost guaranteed source of frustration. Today they told me that a prescription which the surgery told me had been sent down 3 weeks ago had only just arrived. And they didn?t have one of the items, which was not that uncommon a medication. Do they not do stock monitoring? Somehow it took them 25 minutes to deal with issuing me with one medication and giving me a note for the other. They seem unable to keep their pharmacists. The new one appeared to be hiding in the consultation room- she wasn?t seeing a patient. One member of staff is incredibly slow and one seems to like a nice long chat at the counter as customers wait. It was like this last year. They are dysfunctional and need to have someone manage them whose priority is efficient customer service.
January 2024 by Peter Cartwright
Store refuses to open because the pharmacist hasn?t arrived (which is separate, does the store close for lunch when the pharmacist takes lunch?!)
January 2024 by Tilly Lumsden
i went in boots to buy eyelash glue and i came home to the box completely open and when i try call the shop no one picks up
December 2023 by Christine Partridge
Staff very helpful
November 2023 by Christopher Hoskins
The shop is lacking investment, very dated but the product range is sufficient.
October 2023 by Elizabeth McCrone
Thank you Boots, for2weeks I've been waiting for my medication , and after a lot of calls, the paramedic turned up at my door and delivered in person, and I would just like to say a very big thank you to Clair, VERY MUCH appreciated Eliz x
October 2023 by Richard Thomas
We're good, now you have to wait hours for your prescription. Place is a shambles.
September 2023 by Richard Goddard
I arrived in Chepstow on holiday and forgot my medication. Wendy was very helpful in advising me to get in touch with 111 who after a few problems emailed my prescription to the store. I really appreciate the help I was given, and wish to thank Wendy for her cheerful attitude.
August 2023 by Joanne Harris
Professional, friendly pharmacy staff and good amount of goods in the shop section.
August 2023 by Stuart Brown
Once was a great store with staff who knew their customers and would go the extra mile to help. Now I don?t recognise anyone, the prescriptions are always sent off to some outsourcing place so they are never there when you need your medication, the place is always shutting during its core hours with no excuse, the staff care full of apathy and the store looks like a tip. If you could zero star rate this shoddy outfit I would have. I will be changing to another chemist as if this place was shutdown would be no loss.
July 2023 by Laura J
Whilst useful to have this shop on the high street I really wish the staff would learn some manners, a simple please and thank you when being served isn't much to ask.
July 2023 by Laura King
Whilst useful to have this shop on the high street I really wish the staff would learn some manners, a simple please and thank you when being served isn't much to ask.
June 2023 by Beth
Not a happy atmosphere. Pharmacy never have the correct prescription and prescriptions always late. Maybe they should look into why they don't have staff and why they can't keep staff.
April 2023 by Glynis MacDonald
Can you tell me the point of putting out your telephone number?Errr like no one answers.I swear back to carrier pigeon would be more efficient. And I wouldn't get so cross.
February 2023 by Neil T James
Take care, Pharmacy is closed 1-2pm.