December 2023 by rebecca johnson
Had my nails done last Christmas and really liked them. Come back again this year for nails and they were awful. Zero cuticle work done so the acrylic and gel were placed to low on my nail bed, no apex was built with acrylic so the nails were flat which puts tension on the nails stress line - evidently my fingers were then hurting. When I told the lady who did my nails they were flat so felt very weak and I expect they would break (I'm an ex nail tech so I do know what I'm talking about) she told me that's how it should be it's natural so I said no they should have an apex and she told me well that's her style and that's how it is. I said I'd like them re done but I don't have time I have work can I return tomorrow she said no you cannot return. It cost me £66 for acrylics on my nails and gel on my 8yr old. Which is alot of money to come home and have to then remove them yourself. - more than anything the woman's attitude was absolutely awful. Everyone makes mistakes and I had visited previously with a good experience but after being spoken to like that I will simply not return and advise anyone not to.- I think the attitude below in response to my review is proof of how they take criticism. She's not wrong I did say no I have to go to work which is why I said tomorrow and she said no you cannot come back.Yes I did attend with my mother and two children and 3 had nails done so it's bringing the company money, my baby sat and said nothing - she was good as gold. Also I'm an ex nail tech - I no longer do it as a profession I like to have them done as a treat. This was not a treat. And the pictures show the lack of work. As I said last year they were lovely this year they were not. And the attitude is the thing I'm actually more bothered by which shows below how bad it is. - also like to point out she's threatened to out her cctv on Facebook, which is illegal. And would be reported to the police. I left my review due to my experience and as a client I'm entitled to. I'm not sure why anyone would sit back down in the chair when she tells me so rudely how she did.Again she's now put below I'm bullying her?? Yet she's calling me a solicitor?? Which tells me she's asking people about me because she's finding out what I do for a living? Her information is very incorrect as I'm not a solicitor. She's the one being aggressive. Using poor taste is language & behaviour. But I'm bullying her lol. Grow up. I'm allowed to leave a review if I'm not happy with how I was treated. Posting cctv on Facebook, yes I will call the police as that would contain my children and I do NOT give permission for you to put them on the Internet. This again, is illegal.Quite frankly. The state of the nails show it the evidence. I don't need to say anything. How ever you told me I could not come back. So I said no worries il do it myself.Of course I will keep editing if you keep responding in your unprofessional aggressive manner, you're removing what you put then putting something different. Quite frankly as a business owner this looks incredibly embarrassing for you to speak to paying customers that way. - the messages you refer to are December 22, in which as per my original review my nails were lovely. But this time they were awful it's quite simple as I don't expect them to be perfect everytime bit if I am paying and I'm unsatisfied you should rectify the issue not shout at the customers and speak to them in intimidating ways like you did and are still doing via the review. The attitude you gave me is why I left the review. Simple as that.
December 2023 by First Thought Vans LIMITED
Amazing nails love them. Thanks so much. Always a top quality and friendly service.
December 2023 by Lucy Hicks
Absolutely brilliant service, Queen and her team are professional and always do a brilliant set
November 2023 by Becky Read
I?ve been coming to the salon since June and have had everything from just gel nails to pedicures. Every time I go, they do a fab job. I often come with my baby as I am on maternity leave and they have even helped rock her pram when she wouldn?t settle so I can enjoy some ?me? time. It makes me feel so much at ease and I will always make the journey from Lydney just to go to this salon. I also now have tips and they are perfect. I horse ride and as you can imagine, my hands take a battering but the nail polish always looks fab.
November 2023 by Suyog H.R
Thrilled with my acrylics! Queen is an exceptional nail artist, delivering speedy and precise results while truly understanding your preferences. Her diverse design abilities impressed me, and the attention to cuticle work was impeccable. My nails look stunning, and I couldn't be happier with the overall experience. Queen's expertise is unmatched, making me a consistently satisfied customer.
October 2023 by Aleksandra Tomczyk
Lovely pedi (the lux version). Went on Monday morning so the salon was quiet.Look forward to coming back! ??
April 2023 by Phuong Vu
Lovely shop with very lovely service. The shop is clean and tidy. Staffs is friendly make you enjoy the atmosphere there. Best pedicure I have and the Biab with design is awesome. Definitely will go back when I back to Chepstow. XxServices: Spa services
January 2023 by Eve Kim
Amazing Acrylics! Queen is lovely and a well skilled nail artist. She is quick and efficient listens to the what you want. She can do alot of designs also. Cuticles work is very good and my nails look amazing ! Overall very happy customer.
January 2023 by Cate Stevens
Queen is amazing. Managed to fit me in last minute and listened to what i asked for. So impressed with my nails. Had a wonderful pedicure too, so relaxing! Will definitely be returning to Queen for my future nail needs
January 2023 by Bernadette Parsons
Great nails. Staff lovely
