September 2023 by Einir owen
Absolutely shameless. Had a txt to say script was ready. They had obviously lost it. And then made me wait at least 40 minutes with to ill children. As I couldn?t come back. Will never use again
July 2023 by Kris Walakaitis
Truly awful. Avoid if at all possible. Ever since the two pharmacies in Conwy were combined the service offered by the one remaining has been truly terrible.Today it hit new depths of bad, no communication, told half truths by staff and the whole atmosphere in there is that it's a social meeting for staff, of which they have loads, as they don't seem to be doing any actual work. The pharmacists are by and large arrogant and condescending. I've now requested my doctor send my prescription to a different pharmacy as I'm sick of dealing with the delays, poor staff and and rubbish service offered by this pharmacy.
June 2023 by mandy Owen
I am a community support worker, and I always dread going to this chemist. The worst chemist around. There is always an issue. And always a long wait. Communication is terrible. Regular items that I collect every month for a client are usually out of stock. Then they say they will deliver the items when they get the stock, but this rarely happens. Staff are chatting away, oblivious to the disgruntled customers. I learnt about their mortgage situation in the 40 minutes I was there waiting.
June 2023 by Geoff Timewell
It seems to be getting worse & worse as time goes by. My 77 year old mum has had so many different issues over the past 12-24 months. Prescriptions are never ready, you near always have to wait in long queues, communication is truly awful, that's when you can get through on the phone. Why they started sending out prescriptions to be 'made up' in another place is beyond any rational sense. I even called here very early one morning to beat the rush, to be met-(half an hour after official opening time) by a staff member just saying "I'm Spanish"-(as if this is an excuse) to being such a length of time late for work. Avoid if you can, as you will only end up being utterly frustrated & exasperated at some point. They don't care & it shows. Will report to local Councillor if my mum experiences continued issues with this Pharmacy.
June 2023 by Lianne
I've had a few issues with this pharmacy before but Charlotte has been amazing. I called to chase a prescription that I was struggling without and she went out of her way to sort it as soon as possible. Thank you Charlotte ?
June 2023 by Simon Jones
Since the closure of the other branch in the High St this place is proving to be catastrophically incapable of doing the job,one assumes it?s in business for. A seemingly endless drone of excuses for not fulfilling prescriptions combined to an utter indifference to the problems this causes is what the folk of Conwy has come to expect. Disastrous in every way. Please avoid these buffoons if at all possible
March 2023 by Jue Ellis
Asked how long the prescription for my son would be. Told 5 mins so I decided to wait. TOP TIP. Don't politely sit on one of the chairs (unless you have to!) as they can't see you and forget about you. Hover in the way by the counter like others seem to do. I had to go up and ask if it was ready...25 minutes later....which it was...just sat there waiting for me!
March 2023 by Derek Jones
I stress do not go on their automatic prescription serviceTwice now I have had to go 3 days without medication because the pharmacy has not called for my prescription for it to be ready on date medicines were needed to be restockedCausing 3 days of severe anxiety and blackoutStick to the old method hand in prescription yourself
December 2022 by Dan Andrew Lynchill
I've looked at the other reviews and find this really unacceptable.\\nI can understand staff are doing their best to provide a decent service, and short staff must create extreme pressure for them.\\nAs for my circumstances, my monthly prescription should have been ready by Tuesday gone. I still haven't received any info to pick them up. Today I took my last dose of anti stress tablets, and the suspense is going affect my coping mechanism, and fear my reputation becoming a danger to the local community. What can be done?
December 2022 by Dan Andrew Hill
I've looked at the other reviews and find this really unacceptable.I can understand staff are doing their best to provide a decent service, and short staff must create extreme pressure for them.As for my circumstances, my monthly prescription should have been ready by Tuesday gone. I still haven't received any info to pick them up. Today I took my last dose of anti stress tablets, and the suspense is going affect my coping mechanism, and fear my reputation becoming a danger to the local community. What can be done?
December 2022 by Janette Hughes
Poor customer service. Lots of staff, but chatting about their nights out etc while customers queuing. Witnessed one member of staff being unnecessarily curt with an elderly customer. Refusing to do all prescriptions because one prescription not available - happy to leave customer without the rest of their meds!
November 2022 by Dean
Absolute disgrace of an establishment. Every time I go here it's either not open at the advertised hours or no pharmacists or both.Arrived today at 8:40am as it says on the door 8:30am opening. The lights are off and stood outside until 8:50. A lady come out and told me they are not opening as there is no pharmacist and that she couldn't even allow me to pick up a prescription that was waiting for collection.Utter discgrace. Whoever is the manager for this store should loose their job. It's the only pharmacy in the whole of Conwy and people are relying on this place to get necessary medication.Running on a shoe string without staff or one pharmacist is not good enough.Sort it out!
November 2022 by Carolyn Sherlock
I have changed to another pharmacy. Staff stand round the back chatting, ignore customers, and they quite often didn't have items from my medication list which involved further trips to collect the ordered items.
October 2022 by Sue Hamilton
Despite text message saying prescriptions ready - I was told I would have to wait a few minutes for mine. Okay - not unreasonable - but almost 15 minutes later - had to ask if I had been forgotten. I was told it would be at least another 5 minutes as the Pharmacist was administering a flu jab. I had an appointment so could not wait any longer- I felt for the assistant - not her fault - but I had to say how bad this was. I was polite. Very poor customer focus. Also - the till was out of use - customers not happy waiting in a long queue then being told they couldn't buy standard items due to technical issues. Small notice stuck on the till saying issues but not stating categorically that nothing could be bought! So many people in there today unhappy with poor service. Communication skills leave a lot to be desired.
October 2022 by Ron Webster
Would of give zero i could. More staff than customers. Staff stood around talking while people are queueing. I have never seen such a slow work force, its painful watching while you are waiting. Wouldn't call it work. Just useless. I am too angry to put anything else down. ??
