March 2024 by Ben Grantham
Really impressed with the management team at this hotel after there was a problem with a burst pipe from behind a bath upstairs. The Receptionist Courtney was really calm under pressure relaying information over the phone to the management. To be fair, both managers Tanya and Gemma who were off duty were both back at the hotel within 10 minutes to sort out the problem and organise all the guests affected into new rooms straight away.Tanya was able to take off the bath panel and stop the water straight away too. A lot of people would have folded under the pressure so fair play.
February 2024 by Robbie Morris
Rooms was good only downside was small tv and the free Internet worked well for me but the misses complained alot about it the staff were nice and friendly location wasn't the best as I don't drive and the town bit was out 1mile out good get away the misses wasn't fussed but I liked it thoughRooms: Good room small tvNearby activities: There is a town a mile out from hotelFood & drinks: It was expensive except for the unlimited breakfast that was all right for money
February 2024 by Katie Jenkins
Service friendly and rooms clean and tidy. 2 drawbacks.. 1. Not enough exit 8r fire exit signs. 2. Windows have restricted openings and 1 set of stairs per floor. If your room not close to the stairs, how are you supposed to get out? I emailed Premier Inn on this.
February 2024 by Mathew Williams
Overall i stayed in a family room which was out dated and by-far the worst I've stayed in with premier inn needs up dating and window sound
February 2024 by Mark Mockridge
Room was ok could do with a spruce up, but was clean and comfy. Reception staff was lovely and friendly.
February 2024 by Dr.Bailey - My Reviews
Stayed for 3 nights close to family while visiting the UK (Wales) rooms were a little sad but ticked the boxes for location for us. Cost was cheap enough, however we did expect the rooms to be cleaned / changed each day as in most hotels however this wasn't the case here. Restaurant/bar joining hotel was nice for an English pub / diner. We only had breakfast once as it wasn't that nice with everything tasting / smelling of the same out of date oil - eggs - bacon - beans - tomatoes- mushrooms. Wasn't for us but seemed popular with local workmen on there way to work etc.
February 2024 by william okeeffe
Great place to stay great staff very clean stayed there in March room nice and warm food was lovely going back againRooms: Very clean and warmSafety: Felt very safe thereWalkability: Just a few minutes to great shopping centre in cwmbranFood & drinks: Best of food great breakfast and dinner
January 2024 by Alan Carter
Rooms: Clean and a good size
December 2023 by robert sanders
Clean comfortable friendly helpful.
December 2023 by Wendy Gibbon
I would like to thank the staff at the Premier Inn and Ashbridge Restaurant for making my stay so enjoyable. They were all so pleasant and courteous and very helpful when, as an elderly lady of 83 I asked for help with modern technology. The room was spotlessly clean and very comfortable. My only comment would be an armchair in the room would have been welcome. I would certainly stay with you again. Thank you all.Rooms: Very clean and comfortable although as I am only 5ft tall the bed was rather high (a small step would be helpful. ha, ha)Food & drinks: The food at the Ashbridge Restaurant was excellent. The staff were very pleasant and courteous.
December 2023 by Christine Baird
The hotel is in a fairly good location but the main thing to talk of in this hotel were the rooms were extremely comfortable and the staff were out of this world they went above and beyond to make our stay specialRooms: The rooms are extremely comfortable we stayed in a wheelchair accessible room which for my bariatric wheelchair access was not brilliant but the room was extremely comfortable and well laid out in saying that I believe the hotel is being upgraded next year 2024Nearby activities: Nearby activities there are plenty you're not far from Cardiff you're not far from big pits and also in Cwmbran itself there is plenty to do and see we went to the canal where there was a lovely little cafe and sat by the canal having Welsh cake and a cup of teaWalkability: As a disabled person we work on the ground floor the only problem I had was getting through the door from reception to the corridor for the rooms but the staff were very quick to come out and help me with this then getting from the hotel to the restaurant the floor was quite even and these are the accessible for my wheelchairFood & drinks: Food and drinks are available in the pub next door and I can comfortably say the breakfast and the evening meal were first class and the service was fantastic
December 2023 by Kevin Pocock (Pokey)
First-class services and the room are amazing. I've added this to my list of favourite hotelsRooms: Very spacious room with comfortable beds, and as a disabled customer, the facilities in the room were perfect, especially the wet roomFood & drinks: The restaurant was a pub next to the hotel but the food was perfectly cooked and the staff were outstanding and very helpful
December 2023 by Robert Richards
Room was clean and the staff were extremely helpful and professional. Thank you Emma!
November 2023 by christine johnson
We stayed here for two nights whilst visiting relatives and found the Inn really clean and the staff extremely helpful would definitely stay here
October 2023 by Nigel
Quite clean and tidy, but I wouldn't describe it as good value. Booked for work reasons at fairly short notice, but I wouldn't pay the asking rate for leisure. Regular trains running close by that are noticeable at night in some rooms close to the railwat line. Lovely staff that were very friendly. Plenty of parking out the back. Free wi-fi is a waste of time. But surprise, surprise, if you pay you can get improved download. Non existent mobile signal, so it's an Internet desert.
