January 2024 by Lisa Hatch
Great staple pub for food and location when staying in area. Staff welcoming and food great from breakfast to carverys.Dietary restrictions: Staff always ask about any restrictions you may haveKid-friendliness: Great for kids with separate kidzone available up to 7pm and outdoor play area
January 2024 by Tony callaghan
Very large carpark with a Premier Inn next doors. We had a lovely welcome when we arrived and the service was great. We came as a group of 6 and all had the Christmas carvery which was a great choice, good potion of Turkey and beef with large Yorkshire puddings plenty of veg and lovely gravy.
January 2024 by Chloe Price
Went today for a birthday meal in total there was 10 of us. We ordered our food starters arrived everything was fine. Then to the mains coming out we had 3 missing. There had been a mix up in the kitchen, the person who took the order at the till hadn't put a meal on. We had 3 popple sat without food the 2 meals that was ordered just unsure on were to go come out quite promptly but the neal for Mt aunty took ages she was left eating by herself! The manager come out to address the situation her attitude was absolutely disgusting she didn't have the time of day and sounded very patronising not one bit of customer service in her she definitely should not be doing the job she is ! Working in hospitality myself I understand things can be tough but it wasn't even a busy night. The only positive I can gibe was out waitress Louise I believe she said her name was absolutely fantastic and could not apologise enough for the experience we had. It wasn't even the fact the order got a little messed up thst we could deal with it was the stinking abrupt attitude that come with the mistake that was the issue ! Can honestly say as a customer that have come plenty of tines for breakfast , dinner and evening meals I probably will not be returning. Sort your managers out absolutely appalling the waitress could of run the place better she was doing the job of 10 people anyway bless her.
January 2024 by Sarah Hey
Stayed at the premier inn 29th dec till the 1st January. Arrived on the friday, my husband had a bacon cheeseburger didn?t look right or taste good he ended up being extremely poorly during the night! We asked for a cocktail of the festive menu and tasted absolutely vile something wrong with the lemonade told them we wanted something different which was fine.The Saturday was there most the day the manager Claire, had attitude!Booked in for 5:30 on New Year?s Eve had the carvery ordered 2 kids meals at 5:50 come 18:40 still hadn?t arrived chased it up and apparently lost the tickets ? not once did a member of staff come and ask if everything was ok with our carvery?s my son is autistic so struggles to understand why it was taking so long! Asked for the manager Claire twice before she would come over! We also over heard her slating another customer! The only waitress who was extremely helpful was Lois he went out of her way to make my children had there meals pretty quickly and offered them a free pudding! Arrived for breakfast New Year?s Day having already paid for breakfast the meal deal the day before and wanting to charge again!Absolutely shocking management who couldn?t care less! Will think twice about going back again!
January 2024 by Keely Marie
Food was great, the mac and cheese bites in particular. The restaurant was clean and the staff are very helpful and respectful, making our visit amazing!
January 2024 by Kirsty Prosser
Food was average, ate carvery and the meat was ok. Roasties were dry and veg not great. Gravy was basic. Most of the surfaces were sticky or greasy and urinal walls were urine soaked wood.Service was also
December 2023 by John Taylor
It was alright. A lazy review I know. Any other day than a Sunday after the carvery was closed. Then the festive menu would have been ok. But all turkey products were gone. The venue is
December 2023 by Sebastian Charles
Food took quite a long time but delicious food there's a play area and outside play bar lots of gamble machines so yea 4
December 2023 by Barry Madden
Dont go here! We were not greeted for 2-3mins & when we were it was not very friendly, was not asked where we would like to sit despite it being nearly empty. Stuck in a corner by a pillar which was barely enough room for four of us & wasn't comfortable despite 4 spacious window tables being available throughout our entire visit, it was baffling, why not sit guests by the window it makes the place look far more welcoming.Ordered at the bar & got four over priced refillable drinks, lemonade tasted a bit strange, diet coke poured clear, went back to bar asked for a diet coke & informed them of the syrup issue. Was given a incredibly thick syrupy regular coke despite the staff member asking was it diet as she was pressing the button on the dispenser, so gave up and poured a fanta myself as there was one member of staff serving the bar, food & welcoming new customers/asking them to wait for the greeter to emerge every 5-10mins, I just couldn't queue again it was too agonising & she looked overwhelmed & ready to just quit despite it being pretty quiet.Waited so long for food needed a second round of refills, the lemonade syrup had also run out so tried diet coke again but after almost a hour they still hadn't replaced it went back to the bar reminded them of the syrup for both coke & lemonade again & got a bunch of weird tasting lemonade from the bar it was just terrible also the ice was out of order, they just can't get the basics right.Then the food... service was slow, food was terrible & pretty basic, my girlfriends Turkey dinner was burnt & my beef pie barely had any filling, wasn't very warm & came with just some basic fries on the side & the worse watery gravy I've had, it was like granuals gravy. No one came to ask us how the food was. Then the person serving cleared four tables around us while we were clearly finished and had stacked our plates on the end of the table.There was no other customers there at this point around 3pm. We waited at least 30mins for plates to be cleared before we lost patience and asked for them to be cleared & to have our desserts which we ordered at the bar previously to save time queuing again. The staff clearly are not trained properly on the order of service & the staff themselves I don't think have ever been to a restaurant or understand the service industry... or maybe they just don't care.Desserts were pretty basic too, tasteless and small with clearly no care in preparation & were definitely not freshly made. I went to get one last drink but predictably the lemonade & the coke syrups had still not been replaced. I was not queuing at the bar for 5-10mins again, this is so bad, I'm paying more to serve myself then inconvenienced even more to do that every time. Either its complete incompetence or the staff are just not trained on how to keep the place running or the manager just quit that day, I don't know but if it's how it is regularly, they won't have any returning customers.I heard other customers also complaining about the lemonade taste & not realising it's a syrup issue, pretty much every customer would of had a issue with drinks which extended the bar queue which just made the experience terrible.We left before we seen another member of staff it was like a ghost town in there. They have a Christmas tree but no music or atmosphere or staff its absolutely terrible in every possible way including the glowing gambling machines in the corner next to the bar & the lonely men drinking alone.Urgh who would want to come here with their kids? It was not a fun or nice place to have a family get together. On the plus side there was parking available I guess... We will never return.I'd highly recommend the Willow Tree in Brynmawr as an alternative it's slightly more expensive but they have friendly staff proper table service & a great atmosphere. Plus the food is amazing!Brewers fayre just don't care about their customers, their food
December 2023 by MrValleyboy56
Just had a really nice Sunday lunch with my wife, a huge plateful of well cooked food that was tasty as hellAlso it was £22 for the both of us including my pint of bitterFor what we just had I think the price was ridiculous! I had to check the bill to make sure we had paid for two!
December 2023 by Ann Thomas
Really an hit and miss place . Its our place to go with the children but omg such different experiences, ranges from good food lovely food to ok food just about edable food and completely rude staff. Customer service don't come easy to many that work there such a shame really .
December 2023 by Lynne Jones
What an absolutely excellent staff team at Brewers Fayre.We went at lunch time on a Tuesday and the place was very busy - the staff coped so well with this and rather than rushing they took time to speak to guests, check everything was okay and always said thank you to coming to guests leaving. The barman took a while with my drink (it was a new cocktail) and apologised twice - there was no need, but it was appreciated.The food came out quickly and was lovely and hot. I ordered a two course menu (great value for £14.99) and the pudding I ordered was vegan - I didn't realise and this wasn't a problem, but the server went back and added cream on and said if I did not like the vegan ice cream that she would change it.Nothing was too much bother for this staff team and they are a true credit to Brewers Fayre and we will return because we were made to feel so welcome.Thank you and keep up the good work.
November 2023 by Doug the Cat Wells
Visited with my daughter tonight and were looked after very well. It was quite busy but the service was still great and didn't have to wait long for the food, which was lovely. Thanks all, we'll see you
October 2023 by Kerys Louise
My family quite often comes here, but today especially the team went absolutely above and beyond for my 4 year old! He ordered his food and asked for eleventy thousand sausages?? for the lady serving us to come back to our table to say she asked to give him extra sausages because he was so good. Then afterwards the ice machine was broke so he went up to a gentleman working and told him, for the man to go get him some ice and brought him a whole jug full! To some it might not mean much, but to myself and my 4 year old it made our absolute day!!Definitely 1000% recommend here, absolutely lively food but even better staff! Thank you!!
September 2023 by sam
It's a brewers fayre chain so same ole same ole but Tue food is excellent. Always Well cooked great quality meats but every one I go in the tables are always sticky. Well worth a visit. Mixed grill is beautiful and the prices are reasonable also.
