January 2024 by Darren
Phoned my local practice over 4 days waited on phone over an hour from 8am till 9am once answered the phone just gone 9am and then they said got to phone at 8am. Same thing this morning phoned at 8am now 9.08 no answer. Poor service why should you rate a service that you dont get
September 2023 by GBOLAHAN OSINUBI
Nice staff
December 2022 by hankspade
congratulations to the team at Tylorstown surgery. They seem to have created a system that (in my opinion) can actually MAKE YOU FEEL ILL.If you need an appointment you are requested to phone the NEXT DAY at 8 am then you will be placed in a que, In my recent experience, it took me 1 hour and 18 minutesto get an answer. Only to be told that all the appointments had gone, and to phone again the next day. when I told the receptionist I had been in the waiting in the que for well over an hour , she said the phone there had not rung in the last 15 minutes, she was unsympathetic and made me out to feel like a liar. Some of the staff there are quiet pleasant others have serious attitude problems. I think these receptionists have been personally trained by dr parini. this doctor has no place in this field, I've seen her once and vowed never to see her again, she hardly acknowledged I was in the room with her. she didn't let me explain my symptoms properly, and continuously talked over me, I left her room without any treatment, but instead suffered trauma from her. I felt like a scolded child when i left the surgery that day. I've been with this surgery for 58 years. and was reluctant to change surgery's But after experiencing the obvious decline in service ,together with the (some arrogant staff and dr parini) I have made the decision to relocate. If you suffer from any stress related conditions I would avoid this surgery. Your sanity may depend on it.
November 2022 by Paul Portman
On the occasions I have had to visit the surgery I have always been seen promptly and received excellent advice/guidance. The waiting time has never been excessive and the staff are friendly.
November 2022 by David ?MW0DCM? Maydew
Made an appointment for a "Phone Consultation" and had to call back at 6pm only to find the Dr said they'd tried ringing me... Nope not a thing, the system they have in place stinks, and it seems the Drs are getting just as bad to!
November 2022 by R E
My experience over the last few days has been great, instead of being obstructive they assisted. Dr Sali today was quick and efficient and more importantly she listened to me and took me seriously. E consult Is infuriating for everyone so maybe consider an alternative. A longer appointment window be beneficial for new patients with complex medical problems. Other than that great!
November 2022 by Kaldwin 2689
The receptionist and nurse that I have seen are great and really helpful and at least one of the GP is decent but they don't answer econsults and unfortunately if they call you and you miss the call they don't call back.Ynyshir surgery has weird opening times and are part of this surgery to much easier to get an appointment but unfortunately you have to call this one.
November 2021 by Laura Parissi
Good spacious and clean, I can always get someone on the phone, unlike other surgeries, I'm very happy.
November 2020 by Magdalena Meg Garczynska
Poor service, most of the time shut so I cant drop prescription in, most of the doctors don't even listen to you. Its really hard to get through on the phone and not easy to get appointment either. Same for Ynyshir branch.
November 2020 by Bradley Evans
Absolutely terrible worst doctors I've ever seen.Can never get appointment then when you do the doctor makes u feel worse than when I went in.the reception staff think they God's attitude disgusting
November 2020 by celia mayes
The only time I would recommend this surgery is if you can see Dr Banerjee himself.
November 2020 by Clair Waterhouse
One star is too much.This star is because of Dr Primini, why she is still allowed to practice is beyond me. She cant issue any medications that you need from consultants that you have seen. You could go in there with your head hanging off and she would tell you to take ibuprofen and paracetamol. Dr Primini does not listen to you fully and can not wait to get you off the phone or out of the room. I find her very disrespectful and rude. If you ask nicely for a second opinion, she will get another member of staff in because she says she feels threatened.Rest of the surgery is lovely and understanding it's a shame that 1 doctor can drag the surgery right down.
November 2019 by Laura Harris
Only female doctors available on Wednesday wrf like seriously i was going to.register with this surgery until i read the reviews un found this out.absolutely disgraceful should be closed down
November 2019 by neil martin
Just joined. So helpful and friendly. While you may wait a while it's more than worth it. Doctor was a exceptional, really felt like I mattered. Cannot praise ladies and doctors enough!
November 2019 by X-PUKKA-X
Run by some kind of witch Dr..Locum Dr Primini is the worst doctor you cpuld ever see . Avoid like the plague.Expect to wait up to 2 hours past your appointment time before getting seen. Then get given nothing to help you
