October 2023 by Mary Miles
Popped into store to purchase my usual Hen feed two bags of corn and mash,carried these to the till on a crutch.I was confronted by a very unfriendly member of staff who wasnt happy as i had to put the basket back whilst leaving my goods on the counter and then returned to pay for them,incidentally there was no one else waiting to be served.I asked for a receipt and was shouted at that YES I WOULD HAVE TO WAIT!! Apart from the rudeness of the staff,my whole car and food shopping on the way home was covered in black fly,i had to pull all my windows down to drive,once home it was obvious the black fly where from the Hen corn,i opened the bag and it was crawling alive,disgusting..I phoned the manager,explained about the staff member and the corn,i wont be entering that store again..
October 2023 by Paul Adams
Took our 2 Jack Russell puppies in for a harness fitting. Staff very helpful and knowledgeable, especially on food and nutrition.We will use this store for all our dogs needs .
October 2023 by Ruby Rooster
I love seeing customers pets strolling about the shop as I browse. Very good quality items and very friendly staff
September 2023 by Sam John
Excellent place not expensive very clean and staff are always happy to help if needed.
September 2023 by Lizzie
Friendly helpfull staff. Good choice of} products, plenty of parking for our 8m motorhome
September 2023 by Melanie Brown
Great range of pet everything! Good staff a delight to visit this store!
August 2023 by Ali B
Great space, plenty of stock in store for most pets. Helpful staff.
August 2023 by Bee Bradley
Staff very polite and helpful.Had everything I went in for
August 2023 by Andrew Morris
After visiting Haverfordwest store this evening I am seriously considering buying our dog food elsewhere. Nearly every time I go in at least one customer in the Queue has a problem with the rewards app or the cashier is more interested in selling KPI?s. Than serving customers. Today the lady In front clearly had a big issue in resolving her problems with the app. ( she was the only one in the queue) When we asked if there was anyone else to serve us we were told we will have to wait ( after waiting 10 minutes already) as there are only 2 colleagues in store. I guess the managers are far to busy to serve it?s customers. I?m sure a store this size is also breach of fire safety regulations with only 2 colleagues to cover any eventuality that might happen. I will in the future buy anything I need online from another company.
July 2023 by William George-Wright
It?s pet friendly so you can bring the dog in
July 2023 by Eve Lloyd-Griffiths
Diabolical customer service, perhaps you need to ban the staff being on their mobile phones. Or teach them to greet each customer at the till, rather than joining colleagues to admire their pics on mobile whilst customer waits. If customer was told when card machine is ready for them, this would alleviate further time wasting. It's just unprofessional and not my previous experience of this store.
June 2023 by Andy
Your dry dogfood prices are astronomical...most bags around £50.... this is what I call being greedy..didn't buy anything
June 2023 by teresa grewal
Dreadful experience took my little yorkie apparently because he moved around the table when they were blow drying him and him trying to jump up the girl obviously he was frightened of the dryer they charged me extra £10 aggressive fee unreal not to mention the attitude of the staff in the grooming room avoid
June 2023 by Becky Bevans
Before and after. Thank you very much. ??????
April 2023 by Audra Zmuda
Fully stocked,popped in for a coat for our Labrador. Pick one up in the sale £10...what a bargain
