Lodging in Langstone, Wales

“We had to travel from King's Lynn in Norfolk to Newport (over 200 miles) to visit my wife's elderly sister in hospital following a fall and sepsis diagnosis. We booked and paid for a room online for the night of October 26th and received email confirmation. However when we arrived the room had not been paid for and the confirmation email we received was in fact a scam. My wife was very distraught at this difficult time, and the only option was to pay again for a room. The receptionist on duty (Lloyd) was extremely helpful and sympathetic despite some argument that developed. We were advised to contact Central Reservation who stated that no room had been booked or paid for. It was then obvious that we had been scammed. We are now in the process of reclaiming the initial payment through Barclaycard.We would just like to thank Lloyd for his calm and professional manner throughout the ordeal - he remained helpful and friendly at all times. He is a great asset to Premier Inn! Thanks again Lloyd!Noteworthy details: Excellent customer service!”

“Great overnight stay hotel clean and comfy full of complimentarys tea coffee etc hair/body wash. Staff couldn’t be more helpful or friendly. Restaurant staff fabulous, food was delicious, some furniture could do with an upgrade but didn’t mar our experience at all cooked breakfast was lovely would definitely recommend this hotel/restaurant”