June 2023 by K T
Terrible service. Been waiting over 6 weeks for our new sofa, which was estimated to arrive 5th May, but its been delayed 5 or 6 times, and we were never made aware it could take this long! We bought our first home in April and were really excited to get a new sofa but all the delays and waiting have taken all of the excitement away and we've been 2 months without a sofa now. I emailed a complaint and was told it would be delivered today, but we get a message just before 7am saying the driver hurt his foot and they haven't got any other drivers so our delivery has to be rescheduled! It just seems to be excuse after excuse and I've had to take time off work today as was expecting the delivery, so that's also been wasted! Wouldn't use scs again and definitely not recommending to friends and family.
June 2023 by Peter Welch
Bought 2 settees & Laminate flooring all in same shop. Whole experience went very smoothly.Special thanks to Andrew for the excellent service
May 2023 by Susan Terrell
Had new lounge and stair carpet also vinyl hall flooring and 2 settees from SCS Llanelli lovely job very professional fitters
April 2023 by Patricia Phillips
Called into Llanelli ScS lady was so helpfull and would certainly go back when l change my sofas.
March 2023 by Ken Rowe
Great service and excellent goods got new sofa and single chair ken
February 2023 by Claire Williams
Bought a new sofa the staff were so helpful not pushy at all. Really pleased with my purchase and the customer service.
February 2023 by Kenneth Rowe
Went in staff made me feel like home give me 2 cups of coffee got 2 bye new sofa and single chair fantastic quality many thanks ken
October 2022 by Patricia Gully
Yet again our sofa delivery is delayed!!! First date 30/9/22, then 13/10/22, now its 15/10/22. This is beyond a joke!!!I wouldn't recommend SCS at all.
October 2022 by Jessica Mitchell
Bought a sofa from here tonight Andrew was absolutely brilliant, very informative and funny, and made sure everything was perfect! Thank you Andrew! ?
June 2022 by paul evans
Bought a table and chairs from this place last year and one of the chairs have broken in half. We have been told today that the warranty does not cover it because it's just ran out. Joke of a place will never shop in this place again.
May 2022 by jane garrard
They misinformed me about a sofa now I don't have one. Not helpful and very rude at times
April 2022 by Megan McDonnell
I?d highly recommend the sales professional Andrew at SCS in Llanelli. He was very friendly, professional and helpful towards my mother who was purchasing furniture and flooring. He was very informative and provided brilliant customer service. He allowed my mother plenty of time to consider the options and gave great service with no pressure.
April 2022 by Jenna Passmore
Absolutely awful service! They advised me to take order of my sofa whilst a new one was made (Dec 2021) as was faulty advised would come in March ignoring my emails and calls! Terrible company 3k I paid for my sofa all they wanted was the sale for their store!! No after sales care just being ignored!
March 2022 by Rhys Taylor
Ordered a sofa in January - estimated delivery early March, been rearranged 3 times, the final date being 18th May. We had bought our first home and have been without a sofa for 2 months. Avoid at all costs are taking orders they can?t deliver in a reasonable time frame.
January 2022 by David Carree
No after sales service to resolve any problems.Made the purchase, paid up front, waited delivery. Delivered on time. So far so good. Unfortunately the furniture ordered differed in size to the show room model by approximately 4 inches, which caused a huge problem. I went back into the showroom and saw the manager. She rang customer service, I was told costumer services would ring me back. I went home and waited and heard nothing. I could see the problem I had with the furniture could be resolved by turning the double door and frame around to enable the double doors to open into the hallway. I contacted a carpenter. Meanwhile I still hadn't heard from SCS Customer Services!! Arranged for the doorframe to be turned around. The problem has now been resolved but still haven't heard from SCS costumer services Am I satisfied with SCS and their after sales service? Although I'm now satisfied with the furniture, I let the reader draw their own conclusion how satisfied they might be with the entire experience.
