December 2023 by Rhiii_90
Awful ...I don't know why I keep ordering tbh as it's ALWAYS late , I ordered food at 6:15pm and still waiting at 8:45pm.I've rang twice and they've told me it's going to be another 30mins and it's out with the driver . Then a suggestion, don't put time slots to choose from online if you can't honour them and get more than 1 delivery driver. I order knowing I'll always wait 1.5hrs even though I pick 30mins but tonight it ridiculous, my daughter should be in bed ,it's almost 9pm on a school night and she's not been fed , portions, effort EVERYTHING gone down hill since new owners took over
December 2023 by 246hazelb
Ordered online a few times and each time expect to wait 45 mins as minimum, it tells you this prior to order even on the asap option. However, multiple times the food is a 2 hour wait, bare that in mind before ordering. Will be the last time ordering from here.
October 2023 by Linsey J
Gone down hill and terrible service, not the first time this has happened but thought I would try them again but after tonight safe to say I will not be going back and hope to warn others. 2 hours wait for my chips to be delivered, had to ring several times to find out what's happening, had an issue with the gluten free dryer that was HR and half after I placed order so would have been nice if they had the decency to ring me to tell me. Then told it would be twenty minutes well over half an hour until it arrived. Not the nicest of chips coated the grease. The manager has no customer service skills, avoid at all costs.
August 2023 by 51kimw
Food wise marble hall chippy still has the best chips in my opinion, but it's the service that puts me off returning. Now don't get me wrong, the staff have always been apologetic and friendly but it's gotten so disorganised in this past year. We've ordered from them 4 times in the past year and every time something went wrong. The first time, we ordered food online for a certain time and the food didn't turn up, we phoned them for them to say it had just left and was on it's way, but it still didn't turn up, phoned again just before closing time and then eventually it turned up, it definitely wasn't a case of not being able to find the place, as by this time we had waited 4 hours and the food would have been cold, but when it came it was piping hot, so clearly they just kept forgetting our order. The second time, once again the order didn't turn up, and the above process was repeated but they forgot my husbands fish. 3rd time I decided to order online and pick it up. When I got there, they couldn't find my order and it turned out they had packed it ready to be delivered rather than collected. The 4th time I ordered online to pick up, and they tried charging me again, claiming I hadn't paid. Luckily another member of staff saw my order and said it was paid it just wasn't written on the print out. I am disappointed to write this, as I do enjoy their chips which is why I kept coming back, but sadly we've had to say enough is enough and go elsewhere for our chips.
August 2023 by Annie B
Stood waiting in an empty shop for 15 minutes, whilst being ignored by the staff, who were more concerned with chatting and sorting out their own drinks. Wasn't until I enquired whether I had to phone through an order that they realised I was waiting. Portion size was huge, but chips were very saturated with oil and fish batter was pale and chewy. Will not be visiting again. I would rather make a trek to Broad Haven or Saundersfoot. Gone downhill massively thanks to the very young staff. I know kids are cheap to employ, but paying someone older and with a bit of gumption would do wonders to the general attitude.
July 2023 by tansay_2
They use to be very good very friendly portion sizes great untill they hired young staff who really dont care about the customer i have been given wrong order many times and once was given a chip butty with less then a scoop of chips in it very unfortunate the new staff are bringing this place down
July 2023 by David P
Great food did us a big order with no fuss at short notice for 20 hungry people working a shutdown near them
June 2023 by lewisj807
One local customer ordering in front of me, served quite quickly. When it came to my turn with four young girls and a male behind the counter ignored me and had to ask if anyone was serving. I ordered cod bites and chips and was told it would be about 10 minutes. Others came in who from the way they were talking to the fryers were locals. All were asked for their orders and were served promptly. Some had to wait a short time for what they had ordered to be cooked. I noticed one person who came in well after me ordered cod bites and was served straight away. I assumed my cod bites would be cooked in the same batch, but no. I asked if my order was ready but was told it was being cooked. A customer then told me they would have given my order to that other customer, a friend of one of them. I noticed after 25 minutes there were what appeared to be cod bites on the side. In the meantime other locals were being served or home delivery food being put together. Having now waited half an hour I asked about my order and although it had been cooked was told it would be ready in a minute. I was given a large helping of chips. But that was just the start. When I got home I cut one of the bites open and found no more than a slither of fish inside with the rest batter. Removing the fish contents of all four cod bites costing £6 came to just under 2ozs with the other 95% batter. Prior to the new management Marble Hall F&C had been my favourite chip shop, but it appears if you are not recognised as a 'local' the service is terrible which is clearly down to poor training, and over staffing, and given cod bites that were really 'cod bits'. At one time the number one F&C shop in Milford it now comes nowhere the others In Milford.
June 2023 by Colin M
Tasty good sized portions with a huge memu and very professional customer service. will definitely be back! Would highly recommend
December 2022 by defanh
Excellent chippy normally, bit complacent on the orders. Tonight, no beans, which were ordered and paid for. Last week, no chips delivered. It's annoying when the food is normally very good
November 2022 by Ceinwen S
Ordered food at 5.30pm ?it is now 8pm and still no food.. only order pie and chips. Phoned and was told it?s because of the pie that it has been delayed. Are they making their own pies now ???if I eventually receive my order it will be the last one placed.
September 2022 by H6727LWannal
Long waits . Very unorganised. Wrong order given didn't realise till we got home . Happened before on a different occasion Chips not such good quality as other chip shops in the area . Maybe spend more time serving than chatting behind the counter ?
June 2022 by AlisonB2441
Very slow service and when questioned. Where food was staff rude and food cold when got home and not edible at all gone downhill .. dreadfull
February 2022 by Ste Jarleey
The complete lack of customer care here would be laughable if it didn't anger me so much. (Shame I can't put zero stars) Every time I use this store, the staff are rude, to busy whispering amongst one another making you feel as if it's you that's the problem. Wanted to leave a review a whole back but thought I'd give them the benefit of the doubt, I needn't have bothered becausei used the shop tonight, and wow have they not changed. Never again will o go there
December 2021 by M1714GAneilb
Been waiting for food for 2 hrs not received now closed. Took money not refund me now had to order food from Chinese. Terrible service. No answer when trying to phone.
