“It was a nice shop. Staff member was friendly and helpful . Good parking.One star knocked off as Matalan are going to an almost exclusive self service approach at the checkouts.. Wrong move. People like to engage with people and customers should not have to self serve and even remove security tags! There should still be a human at the checkouts to give customers a choice.My sister was previously faced with a self-serve check out in another Matalan store dumped her goods and walked out.Senior managers should evaluate customer numbers who are not engaging with the company's preferred self service and the impact on the business.”
Shoe Stores
“It was a nice shop. Staff member was friendly and helpful . Good parking.One star knocked off as Matalan are going to an almost exclusive self service approach at the checkouts.. Wrong move. People like to engage with people and customers should not have to self serve and even remove security tags! There should still be a human at the checkouts to give customers a choice.My sister was previously faced with a self-serve check out in another Matalan store dumped her goods and walked out.Senior managers should evaluate customer numbers who are not engaging with the company's preferred self service and the impact on the business.”