March 2024 by David Roberts
Good store, clean looking, very helpful staff.
March 2024 by Jade Apperley
Would give 5 stars but management don't get back to u
February 2024 by Ben Bigfoot
Fantastic staff. Very knowledgeable.
February 2024 by Carolann Mapstone
Very helpful Al ways smiling at the customer's
February 2024 by Colin Jones
Great for all pet stuff and the staff are really nice and helpful
February 2024 by Emma Alabaster
I needed to buy cat litter, and I normally have my son with me to carry it for me, as I'm disabled and I struggle. Today I didn't have my son, but the lovely man on the till helped me to find the brand I needed, took it to the till and put it in my car for me. He was ever so kind and I felt like it was no trouble at all. Thank you to the assistant for his kindness.
February 2024 by Nikki Hirst
Always great variety and staff x
January 2024 by Tony Minshall
Great place very helpful ?
December 2023 by Jane Wilkinson
?een coming here for years, staff helpful and knowledgeable as well as friendly
November 2023 by Kerry Carter
Best breakfast to be had and wow what a view !
October 2023 by Allyson Liddington
Purchased a dog coat recently at a cost of £30 . My dog wore it for 20mins & it fell apart. Literally all the seams just unstitched. I could not find my receipt but had proof of purchase on my banking . I returned it to store . A very abrupt lady told me nothing could be done without a receipt, my banking was not proof of purchase & just kept referring to new policy that was taped on the customer service desk. I asked if they could trace my purchase as i had exact date & time on my banking app. Was told NO . I explained I could not afford £30 for goods that were obviously not fit for purpose & I believed as I had faulty goods I can return them within 30 days. No customer care shown, no apology. I asked could I speak to head office or higher management from the store. I was told NO, you have to online chat . ( Where's good customer service gone !) . Came home, did very frustrating online chat twice as communications were " interrupted " . This lady told me as I had given my VIP card my purchase could be traced from that . ( Why didn't store mention this !). Go back to store , told NO they can't trace it from that & I shouldn't have been told that by online customer service!! You need to have a policy that you work together on . Can you or can't you ??!!! Anyway I eventually managed to find my receipt & returned to store again where a nicer member of staff eventually gave me a refund on my sub standard goods!! I shall now take my custom for x 2 dogs to another place where I'll hopefully feel a valued customer. Would have been one star but I've given two for the Tuesday evening member of staff who was more accommodating than than others !
October 2023 by Louise Holden
Really helpful and pet obsessed staff, great to go in and have a good chat about cats
August 2023 by Google user
Very friendly staff, also very knowledgable great prices also some items can be a bit overpriced my hamster and fish love there food, One of the best pets at home I have ever been to.
August 2023 by Kai bayliss
Very friendly staff, also very knowledgable great prices also some items can be a bit overpriced my hamster and fish love there food, One of the best pets at home I have ever been to.
May 2023 by Julie Lewis
My daughter bought a fish tank from the Cwmbran store, got it home and it had a cracked panel. Took it back to Bryn Mawr store the next day as nearer, with receipt, was refused a refund as " it's not a product they stock" . I asked if i could exchange for a more expensive tank and pay the extra, still refused.Told me I had to return to Cwmbran store, there was nothing they could do and Cwmbran store were not answering the phone to authorise a refund - bearing in mind I have shown the " manager" my receipt twice at this point!Drove to Cwmbran store who were more than happy to help, told me the lady in the Bryn Mawr store was talking rubbish and I could have had my money back there as I had the receipt!Cwmbran store saved the day, a lady helped me choose a different tank, and the guy on the till even took 10% off a new, more expensive fish tank to make up for the petrol and time I wasted.Bryn Mawr store- customer service is dreadful, attitude stinks and you need training on how to actually run a store !!
