February 2024 by R Morgan
Easily the best pharmacy in the area. Left the awful pharmacy next to my gps in chapelwood and the difference is night and day. Minimal wait time and the staff are extremely helpful and friendly.
October 2023 by Ashley Johnson
All Staff are very lovely and courteous.I moved to them after having a very poor and frustratingly annoying service from our local very next to our GP surgery.I have never had any problems with home delivery or pick up. All of my family are their regular customers and haven?t been let down even a single time.The pharmacist is very friendly and approachable. I find him very knowledgable and down to earth professional.I will recommend anyone and everyone to make their pharmacy of choice.Mohammad
September 2023 by Jill Foster
Unfortunately I found this chemist to beUnreliable, untrustworthy, unprofessional full of jobsworth types and extremely rude. Will not use them again
July 2023 by Jason Thomas
Very friendly staff. Never had any issued with having to wait for medication to come in. Always go above and beyond to be accommodating. One of the best pharmacies I have used.
November 2022 by Gemma Mitchell
Always very helpful. If errors made beyond their control (e.g. on the script) they will go out of their way to help you! Friendly staff, superb organisation.
October 2022 by Denise Fairie
Very friendly staff great service I didn't realize until I got back home that some of my prescription wasn't in the bag , phoned the pharmacy explained the issue the lady was very helpful and the missing items were delivered later in the afternoon.Outstanding service.
March 2022 by Tilly Booth
I cannot stress enough how rude the people who work in the pharmacy are.
On six occasions now I have requested medication that I and my daughter have on repeat and have received different medication back.
I call to ask why and try to get to the bottom of the situation. I am quite calm and just want to find out what?s going wrong so that it doesn?t keep happening as I find myself now with a cupboard full of creams that I didn?t ask for. But they don?t like it and get quite aggressive when they are caught in a lie, which has happened on a few occasions now as they try to blame the GP surgery for their mistakes.
Last time we had an issue, I went into the pharmacy to get to the bottom of it and get the correct creams for my daughter and ended up being shouted at by the pharmacist!
When speaking to them today they kept taking over me rather than listening to me and then they hung up the phone.
I?ve never been so disappointed. I want nothing more than to support the services within the village but they are so unpleasant I just can?t any longer.
January 2022 by Richard Pooley
Fantastic people who always do their best for you ! Thanks to Jane and Anna especially recently, Cheers Rich
September 2021 by Dudley Liz
I cannot recommend this Pharmcy enough still delivering a 5* service even when working out of a portacabin well done all ??
May 2021 by Caz Newton
Can't praise the Pharmacy highly enough. Have been so helpful over the whole of the covid months. Have been full of advice, help with repeat prescription mess ups by a certain local surgery, nothing has been too much trouble. They should not be receiving any grief from anyone - just thanks that they've tried to keep providing their usual good service throughout the pandemic lockdowns and risks. ???
March 2021 by R Harley
I contacted Bassaleg Pharmacy yesterday for some advice and the person I spoke to was extremely helpful and kind. I am posting a review because this is not the first time this pharmacy has taken time to help me and to give me advice. Every member of staff I have dealt with has been over and above with the service they have shown, by far the best pharmacy I have had contact with.
March 2021 by Kerry Kindon
Very quick service
December 2020 by Paula Lewis Wakeley
Brilliant service from Bassaleg Pharmacy this morning. Flu jab for hubby and myself, no hassle whatsoever. In and out in 10 mins. Thank you so much
October 2019 by Stella Guy
This is the best pharmacy around. Always so helpful and ready to answer any questions you might have about medication. Delivery service is excellent and always deliver when they say they will, delivery men are always pleasant too. Can't fault this pharmacy at all they always do an excellent job.
January 2018 by Lauren Relph
Mostly this pharmacy is fine, but they are useless with delivery. Countless times I have ordered medicines for me and my partner, told that the medicine would be delivered, or it's in the van ready for delivery, and it doesn't arrive. Not very helpful when those medicines are anti-depressants..... Not happy, and will consider using another more reliable pharmacy.
