January 2024 by Leanne Griffiths
A big shout out to David Matthews. Again outstanding service and support. Nearly closer to getting a new car. Thanks David.
January 2024 by kevin morton
I was seen by David Matthews today at Vauxhall Newport, who was very polite and helpful towards ordering a new motorbility car, thank you David.
January 2024 by Gregory Price
Me and my fiancée bought our Crossland X 2020 model from you in November 2023.After buying the car, the oil pressure light came on and it wasn't driveable. Thought I was in for a nightmare, but under your warranty you fixed the problem, and provided us with courtesy cars at your expense, so we really can't fault our experience overall.The car now runs like new, and we couldn't be happier driving our new car!Special thank you to Katherine on the servicing team keeping me up to date with progress on the repairs, I really appreciated the updates as I was thinking the worst to start with.Additionally, Luke was a great salesman to deal with, and really helped us secure the car for a good deal.Thank you all again!
January 2024 by Emily Rachael
Came here to look at a car today and was helped by Jaz who happily answered all of the questions I had, explained the process of ordering and receiving the car and was very patient. Thank you!!
January 2024 by Phil Wootton
I was looking at the grandland for our next mobility car ,Luke was very friendly and very helpful he went out of his way to show us the car ,after my vist today I am seriously considering coming back to vauxhall as a customer ??
January 2024 by Jacqueline Neil
Great customer service, pleasant, friendly, and informative. Was able to buy my new car and take away the same day. All my essential paperwork sorted there and then.
January 2024 by Daryl Charles
Avoid this place at all costs, if I could give them minus stars I would. I bought a Hyundai i10 on August 29th and had the standard three months warranty. At the end of December the vehicle broke down with the oil light on red and a whirring/rustling sound coming from the offside of the engine. Having spoken to local mechanic the oil pump is either gone or about to go and the car is likely to need a new engine due to resultant damage. Consumer Rights Act 2015 states I have the right to ask for a repair or replacement within 6 months of ownership. I spoke to James Chesworth, Sales Manager, who wouldn't or couldn't tell me my consumer rights so I told him. He needs re-training in customer service, arrogant, patronising and sarcastic. Apparently because the engine was running when I drove away that is proof no fault was present when it was sold, that is not what the Consumer Rights Act 2015 states. No offer to look at the vehicle and the dealership are unwilling to uphold my legal rights. Taking this further to Head Office and beyond if I have to. I've filed an offical complaint but now face a bill of excess of £1000 plus taxi fares to and from work. AVOID THIS PLACE AT ALL COSTS!!!
January 2024 by Rebecca Luray
Fantastic experience buying a secondhand car. I was able to fill out a lot of the paperwork over Teams and Luke was very helpful getting it all sorted. Would definitely recommend if you are looking for a new car, lovely showroom and helpful staff too : )
January 2024 by Kevin Brooks
Great service today from Jaz, showed enormous amount of patience, while we were making decisions. Also very helpful while doing relevant paperwork. My wife and myself can?t thank Jaz enough.
January 2024 by Paul Smith
Bought a used car for my son dealt with jas who was very polite and helpful and the car was prepped to a imaculate standard witch made my son extremely happy, Exceptional customer service would recommend to anybody!
December 2023 by Lowri-Ellen Moss
Faique Rauf was very helpful when selling my used car, a non pushy approach, friendly and gave a good price. Much better service than other places I had brought my car to be valued.
December 2023 by Elliot Thomas
Evans Halshaw were brilliant with us. They stayed after closing to ensure we could test drive the car we wanted to purchase and Luke couldn?t have been more helpful and we are really happy with our car.
December 2023 by Martin Evans
Buying a used car from Evans Halshaw was a straightforward experience and would recommend them to others. My salesman Jaz was very helpful and made my experience very straightforward
December 2023 by CF23Rhys
I purchased a Volkswagen Golf GTD reg HJ67 YGR this year from Evans Halshaw Newport that was faulty. I owned this car for 2 days max and when I tried to return the car they tried to pull the no refunds trick. Luckily enough they accepted to take the car back that had a gearbox issue however they took about 2 months returning the money into my account which was unacceptable. The people who worked there don't seem to care and I had a very poor SLA experience.
December 2023 by Richard Davies
By far the worst experience I have ever had purchasing anything! These people do not care one ounce.From not being able to get through to anyone on the phone, promised call backs that never happened to the disgusting attitude of staff. Waiting 2 months to get into the garage to be told it cannot be fixed for another 2 months and being charged £78 for the labour. To letting my wife and 8 month old baby drive off after telling her the oil needed immediate topping up and the dashboard lit up like a Christmas tree which wasn't happening when it went in.I cannot express how bad these people are. I would never in a million years even think of dealing with them again.
