June 2022 by Meredith Northover
I was helping a friend with opening a bank account, called twice before going into branch to make sure we had everything we needed. But after arriving and waiting were told we could try it online but neither member of staff knew if it would work! Absolutely hopeless customer service and abrasive members of staff. Went to co op Bank and easily opened an account with them.
June 2022 by Gareth
Wondering if I can't get a job here seeing as how few hours of the week you're open it must be a doddle....On a serious note how is someone who works a full time job supposed to access the banks services depositing cash etc when you're closed weekends and by 4.30pm weekdays?
June 2022 by Robert Prigg
Poor service?.. had to wait ages to be seen to draw my money out as it was larger than I could do on the machine. All because they don?t have enough staff
January 2022 by John O'Sullivan
If you like queues, this is the bank for you.After seeing the decline of this once great Newport bank, I've changed to Starling. I can pay in at any Post Office, the app is brilliant.
January 2022 by Hilary Harrington
Having to stand in the same queue as people who need to see a bank financial person, it means for people who just want to deposit cash, the cash macines stand empty whilst people are having to queue for over an hour outside to use a cash machine
November 2021 by Paul Reynolds
Very annoyed made a trip into town only to find the branch is closed temporarily !!!!No mention of this on the website an hour of my time wasted ..."UPDATE YOUR WEBSITE NATWEST STOP WASTING MY TIME !!!!! "
August 2021 by Rachel Stokes
Natwest investment (CTF Fund) - have basically taken my money and not replied to me for over a month. I was advised money would be received in July - now nearing the end of August and nobody is contacting me.
July 2021 by Kyle Webber
Like 99% of your customers, I work 9-5pm Mon-FriBank opens 10-3pm Mon-FriHow the f... am I supposed to pay money in?Oh here's an idea that doesn't take a f...... genius, open 10-3pm Tues-SatYou can have that one for free, unlike most bank accounts.
July 2021 by Alexander Turner
The bank itself is nothing special or bad, but the waiting times are pretty abysmal. I can?t recall a single time I?ve been able to just pop in and get sorted in 5/10 minutes. It always a 30-45 min wait.
July 2021 by Hilary Harrington-Smith
Having to stand in the same queue as people who need to see a bank financial person, it means for people who just want to deposit cash, the cash macines stand empty whilst people are having to queue for over an hour outside to use a cash machine
September 2019 by John Winn
Nice people, nice old building, shame the entrance is used as a public toilet. Pools of urine to walk over.
September 2019 by Christopher begley
1hour wait to make a payment, no staff, no help, barely operates
November 2018 by mohammed aslam
Very long queue and only 1 counter open ð?? took 50mins to get served.
October 2018 by Amory Lazlo
Jolly fine bank located in a rather splendid building.
July 2018 by Mohammad Nuruz-zaman
Service is ok, closes too early on Saturdays now. If your getting any money in from say work or something else on Saturday it doesn't get processed until Monday which is very annoying. Really thinking of changing my current account to someone else, Been with them for 19 years.
