March 2024 by Faheem Tareen
We experienced Unpolitical action by your staff so not recommended
March 2024 by tameem tareen
Not recommend the deal very rude and un politely behavior.
February 2024 by Andrew Davidson
excellent service
February 2024 by mr spencer
Very helpful and friendly staff.
January 2024 by Freda Williams
Not enough staff when we visited as stocktaking was in progress but all in all good
December 2023 by Kerry Waldron
Myself and my mum went to the store today, with a problem that neither the Cwmbran store or Customer Services were able to help with. A young man named Rhys was, so very patient and friendly, and spent a very long time with us. He was able to solve our query and I would just like to say a very big thank you.
December 2023 by Mary-Ellen Roden
Staff were very helpful and they really know their stuff about mobiles. He helped me choose the Google Pixel 7 mobile. I was looking for a mobile with a good camera as my old one had got very slow. This uses Android, which I know well. It's £15 a month cheaper than a similar Apple iPhone, and he set it up and transferred all my apps across to the new mobile. Overall, very good service.
December 2023 by John Putman
Friendly staff who were able to answer my queries.
October 2023 by ace spead
Very rude staff and very disappointing for 02 them self because they a good campion to be with
September 2023 by ellis williams
Been with these for year gone down hill so much lately no good customer service getting behide a joke 5 contract not one to help us out just to activate the sim why like
September 2023 by Ben Morse (Voldamorse)
Friendly and welcoming. I did a click and collect but needed a sim for my watch also. They sorted it out while I was there, nice and quick.
August 2023 by Louise Judd
Quick service and very polite
July 2023 by runkurgan
Bring the required identification and they will help, they are pros
April 2023 by Alex Lewis
For the staff at o2 Shop...Bought a G11 on Sunday (cash not card transaction) and turned out to be an unwanted gift. Came back in today around 12:30 - 01:00pm for refund and the store had no cash on site so couldn't refund me £99.99.Given I have a 14 mile round trip to O2 shop and back from where I am, could you kindly confirm that you will have the refund of £99.99 there tomorrow, Tues, April 4th, 2023 after 02:00 pm please as I dont want to waste more money to be told O2 don't have any.Thank youFollow up to the above.(which will be on trust pilot within 2 hours, facebook and YouTube Imminent)Spoke to Newport store who advised they don't have cash on the premises and a £50 float and advised i try another store to return to. Phoned Cardiff o2 shop and not wanting to go on all the way there for nothing I phoned first, and girl said yes, we can do that if you bring the phone down with receipt.Got on the train, went to Cardiff and o2 shop. Gave phone back with receipt and guy says "we don't do cash refund?" I said I've spoken to the girl before coming down here and she said you can." He said "well shes misinformed you." So I said "it's not your or her decision to make, the law states I have 14 days to return for any reason, and further to that the consumer rights act, a passed legislation, requires you to issue refund to the total amount paid in the same manner as purchase, ie, cash"Guy shrugged "Can't give you what we haven't got?'" I again tried to emphasise this not open to debate or my opinion Vs yours, it's the law! His response? "Go.and get the law then"My advice, stay away from O2 as they, as I found out the hard way, literally break the law not to give you a refund 3 days after purchaseUtterly deplorable practise by dismissive and arrogant staffAs for the response below, send all the links you want and none will supersede the law, no matter what you put in your terms. You get a letter soon notifying you of civil claim against you and Cardiff for failure to observe current law that says you MUST give a refund within 14 days "Cooling Off period" and it MUST be by the same method customer paid with. Your response of not having £99.99 on the premises is incompetent. It's neither shops employee's right to decide to ignore mine as a consumer. Don't know who you think you shrugging and telling me I won't be getting my money back when the law is clear I no must. Not just O2 the brand, but the employees at Cardiff and newport will be reported for breach of the consumer rights act and trading standards.Ps your head office in Slough, a manager up there I spoke with is not happy. He's confirmed I absolutely should have got refunded in cash, so he'll be looking into this Tuesday
February 2023 by David Harris
Very good service from all the staff cheers David Harris ?
