My recent store visit was disappointing due to a faulty product. The store manager, however, blamed me and refused a return. This left me frustrated and unheard as a customer. Improvement in customer service is needed.
February 2023
Lovely staff, helpful and accommodating for special needs . Much appreciated.
Our Quiet Hour aims to create a calmer retail environment for autistic people by switching off the music, dimming lighting where possible and removing noisy demos. Quiet Hour runs for the first hour of opening. The Entertainer is one of the UKs largest toy retailers, currently operating over 170 stores. Our goal is to be the best loved Toy Shop, one child and one community at a time. That's why, in every store, we hold regular demonstrations, organise competitions and even have guest appearances from the most popular characters of the day as part of our Playground Club. Visit our store in Newport to browse our selection of toys and games.